Dedicated To Women ObGyn

"I am a new patient and was seen for an annual appointment and my insurance was not billed and now for a week I’ve been attempting to contact the billing department or ANYONE at the office and been unable to do so. This is horrific and not worth the time at all."

"Dr. Cooper is highly specialized & very professional. She is tough as nails, but maybe she needs to be. The office is calm & peaceful."

"it’s always a horrible time trying to schedule appointments. Middletown has zero availability so I’m forced to have to travel all the way to Dover. limited female provider availability, and you’re pretty much outright denied care if you don’t accept being seen & checked by a male. rude scheduling team over the phone. i’m high risk, and haven’t been seen since 16 weeks (21 weeks now) and haven’t had a an ultrasound scan since 10 weeks. my hypertension is not being taken seriously. continuously having to play phone tag with these people. it’s like nobody is on the same page there. this is my second pregnancy with DTW and it’s been horrible. the first wasn’t great either, but at this point i’m strongly considering taking my needs elsewhere and complaining to the board. there’s also discrepancies in my health record that they continue to disregard & not correct. they’re refusing to work with my employer to protect my job while i’m on a medical leave due to my hypertension, that they are severely downplaying. i literally had preeclampsia with my last baby. very unprofessional, very unorganized, feeling neglected."

"Every negative review is correct. Had to find a new gyn because maternity & gyn associates is closing this month after 25 yrs and they were great. This office cancelled my appt by vm 2 days before after I waited 3 months for it. I can understand this could happen occasionally but I tried calling back 2 times to reschedule and even left a message. No return call and it’s been 2 days. I was left on hold with 13 callers ahead of me! I still have yet to reschedule because every time I call there’s at least 6 callers ahead of me. Why are they not returning my call to reschedule???. I am done! I already found a new practice and scheduled an appt. What a joke."

"Place has gone downhill. I saw dr Cooper for two or three years before becoming pregnant. Loved her holistic approach and not just turning to a prescription as answer. Called to schedule my first prenatal as soon as I found out (high risk), was told they can’t see me until I’m 20 weeks so I asked to be put on a waitlist. Called today at 15 weeks asking to get scheduled and the receptionist said there was nothing until august, asked to be scheduled, she said she won’t schedule me that far out. Even when I said I’m willing to drive to dover to stay with the practice since I know them. Reminded her I’ve been an existing patient for years and need to get in, she put me on hold and hung up. What a shame, Dr Cooper and Megan provided exceptional care for routine visits but the office staff is terrible. Shouldnt be this hard to be seen for prenatal care when we already have relationships with the doctors. Sad to see such a great doctor have terrible customer service with scheduling."