Quest Diagnostics

"was screamed at and called difficult because i asked two questions. “can i have a printed receipt” and “that doesn’t seem like everything i paid for, are you certain?” That made me difficult. If you don’t like people.. don’t do into the medical field. I tried to get her name but she wouldn’t even look at me anymore."

"Went there last year and got a lot of static about not having an appointment. Set up appointment this year, provided all of my information, got there early and scanned all of my info in lobby. Waited 10 minutes only to be told they don't accept my insurance. Complete waste of time."

"I couldn't let this year end without expressing my experience back in August 2022. My encounter was with Ida the rudest person I have ever met in my 75 years on earth. She refused to take my blood simply because I asked why my credit card was needed. She told me I was making her have a bad day. Please note I was her first client that day. I was told Ida was just a temp She is still a representative of Quest."

"Type 1 diabetic on time for fasting blood work. There are no humans in the front to help anyone check in and the machine is broken. One person comes from the back and scolds everyone. When she get a minute she will help. There is one patient back getting tests done, 5 of us sitting here waiting. The worst of the worst. Why is there no human to speak to?"

"I had an appointment on Monday and upon arriving I checked in on my phone and waited in my car as instructed. After 20 minutes I get a call that their system was down and to go somewhere else. I was on my lunch break so just scheduled for the next day. Today I get there and again check in on my phone. I wait for 30 mins without hearing anything and decide to go inside. There was no one waiting and a lady popped her head out of a room and asked if I had my papers. I told her that I had them on my phone and she said well our systems down and just walked away. I waited for her to come back out and asked if she had an idea on when to come back since this had now happened two days in a row. She very rudely said “The systems down, go somewhere else” I understand they have no control over the system being down but they could have notified me before coming since it’s clearly been down for 2 days. On top of the inconvenience, the woman was just plain rude for no reason. I will go out of my way to go to a difference office in the future."