Tire Doctor

"Title: Horrendous Experience at Tire Doctor in West Haven, CT Rating: ★☆☆☆☆ My experience with Tire Doctor in West Haven, CT, can only be described as a complete nightmare. I wholeheartedly advise against using their services or recommending them to anyone seeking automotive repairs. The level of incompetence and disregard for customer satisfaction displayed by this establishment is truly astonishing. To start with, I initially brought my vehicle to Tire Doctor to have my starter fixed. However, what should have been a relatively simple repair turned into a catastrophic ordeal. They informed me that my engine was locked or wouldn't turn over, leaving me with no choice but to agree to an engine swap. Little did I know that this decision would lead to months of frustration and disappointment. The engine swap alone took an excruciatingly long time—over three months to be exact. The prolonged delay left me without my vehicle for an extended period, causing significant inconvenience and disruption to my daily life. It is inconceivable that Tire Doctor would subject their customers to such an unreasonable waiting period. When I finally received my vehicle back, I discovered a litany of additional issues that were not present before. The air conditioning, which had been perfectly functional prior to their "repairs," was now completely broken. Moreover, loud and disturbing noises emanated from the tailpipe or exhaust, indicating that the work performed by Tire Doctor was of abysmal quality. It is clear that they lack the necessary expertise and attention to detail required to carry out any repair job competently. Even worse, the check engine light remained stubbornly illuminated, despite assurances from Tire Doctor that it would be resolved. Their inability to rectify such a basic issue speaks volumes about their lack of professionalism and commitment to customer satisfaction. The overall performance and feel of my vehicle have drastically deteriorated since Tire Doctor worked on it. It no longer runs smoothly, and the strange noises coming from under the hood are alarming. It is evident that their shoddy workmanship has had a detrimental impact on my vehicle's performance and reliability. On top of everything, my radiator was leaking after the repairs were supposedly completed. When I confronted Tire Doctor about this issue, they callously dismissed it, claiming that it was simply due to the radiator's age. I find this explanation to be utterly unacceptable, as I had never experienced any radiator or coolant leaks prior to entrusting my vehicle to them. Their refusal to address the problem only further exemplifies their lack of accountability and commitment to customer satisfaction. As if the litany of issues mentioned above wasn't enough, I also noticed oil spots on my garage floor after getting my vehicle back. When I raised this concern with Tire Doctor, they had the audacity to dismiss it as water from the supposed coolant leak. Their blatant disregard for my valid concerns and attempts to evade responsibility are nothing short of disgraceful. In conclusion, I cannot stress enough how strongly I discourage anyone from seeking the services of Tire Doctor in West Haven, CT. From the misdiagnosis of my starter issue to the interminable engine swap, broken AC, loud noises, persistent check engine light, compromised vehicle performance, leaking radiator, and dismissive attitude towards customer concerns, my experience has been an absolute nightmare. Spare yourself the anguish and disappointment by avoiding Tire Doctor at all costs."

"I went to this place for the first time yesterday to get 4 brand new tire’s initially I was aggravated cause the worker who does the alignment Alberto leaves at 5 and I would of had to come back but I made it on time BJ was able to balance an mount them and Alberto did my alignment both were amazing and very good at there jobs the owner as well always nice always professional with the best prices in town and I have a mechanic of 10 years and I’m totally going to cheat on him with these guys I don’t let just anyone touch my baby he doesn’t like it but he likes these guys and I will be back in 2 weeks to get more work done and Joey drives like he’s brand new at 10 years old Aye Thank You Guys"

"The folks here saved my life, tuning up my tires when nowhere in New Haven I could find anybody able or willing to do that. I am DEFINITELY buying my next set of new tires here."

"Good service & prices, came in to replace a flat tire I had, I was there all of 5 minutes maybe and on my way with the new tire and didn't over charged and was treated great, especially being a female without knowledge of vehicles."