Quest Diagnostics
150 East Pennsylvania Avenue, Downingtown, Pennsylvania, United States
About the Quest Diagnostics
Quest Diagnostics is a leading provider of diagnostic testing, information, and services in the healthcare industry. Located at 150 East Pennsylvania Avenue in Downingtown, Pennsylvania, this institution offers a wide range of laboratory tests and services to help healthcare providers make accurate diagnoses and treatment decisions for their patients. With a commitment to innovation, accuracy, and quality, Quest Diagnostics is dedicated to improving patient care and outcomes.
Photos of Quest Diagnostics
150 E Pennsylvania Ave Ste 210, Downingtown, PA 19335, United States
Opening hours of Quest Diagnostics
Monday:
13:00 - 15:00
Tuesday:
13:00 - 15:00
Wednesday:
13:00 - 15:00
Thursday:
13:00 - 15:00
Friday:
13:00 - 15:00
Saturday:
08:00 - 12:00
Sunday:
Day off
Reviews of Quest Diagnostics
"My insurance requires this company to do the lab work. I've been able to go to the clinic nearby to get the draw and collection done. That facility would forward the tubes as a courtesy. That's changing in a few days. If I want to use the clinic for collection, I'll have to pay a fee. Given several earlier experiences at this lab, whatever the fee will be, I'll pay it rather than have my time and travel wasted and come back home with huge bruises and blood stained clothing."
"Not sure if I lucked out (based on other reviews), but I had a very positive experience. I had a lab work order, but no appointment. I signed in on their lobby computer and got an appointment scheduled 13 minutes later. Not even five minutes later someone came out. My blood work was done promptly. The lab tech was courteous and skillful. It was painless and I did not get bruised."
"My girlfriend and I scheduled our Covid Vaccine Booster shot appointments on March 19 for March 26 @ 11:20am & 11:40am. When we arrived we were greeted by a woman who wasn’t warm or welcoming. She seemed confused as to why we were there. She asked if we had an appointment, which we informed her that we did. She stated that they don’t take appointments past 11:30, however we informed her that the system allowed for us to schedule the appointment on our end. We were unable to sign into the kiosk, so she stated she would go to the back to let someone know and get back with us. When she came back out, she stated that she didn’t see our appointments in the system. We showed her our confirmation emails as well as text messages sent from Walmart. She responded stating that they didn’t see our appointments in the system and that we would have to come back because they were about to go on lunch… We showed her our confirmation emails again yet we were turned away. Won’t be scheduling an appointment at this Quest again. Extremely poor customer service."
"I've never been here and have someone come up front and take care of you within 10 minutes, even if you're the only one there and you can here them in the back talking. Why isn't there anyone ever at the front desk? I waited a bit till I realized I needed to check in on the kiosk. By the time I got brought back there were two other peole also waiting. I will say that once I got brought back I felt the women did a speedy and thorough job but the wait and not knowing if anyone even knows you there is a bit frustrating. It'd be nice to feel like the place I'm going to for important lab work felt like it was properly staffed. I definitely didn't feel like they were."
"I went to this location because it was recommended. I do agree with the reviews stating that there is a long wait which I would not have minded if I hadn’t been greeted with the only worker in the building complaining about how nobody makes an appointment loud and clear for the entire waiting room to hear. I can’t deny that Diane is good at her job but her bedside manner could definitely use work. Even though my wife and I were polite the entire time we were there it still felt like everybody was almost a pest to her whether they were being nice or not. I would return for the scale of the workers but not the bedside manner. The wait was neither here nor there as these labs needed to be done."
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