DTLR

"Went there with my son to get sneakers. The only person that said anything at all was the greeter at the door. 5 employees and no other customers in the store and they completely ignored us. Asked to try shoes on and the woman getting them walked super slowly. They had what we wanted but the lack of eye contact or any kind of verbal interaction was really weird!"

"Very good customer service shoes is affordable nice stuff you can get there"

"The employee that rung me up looked like she wanted to kill me. If looks could kill, I wouldn't be typing this. It was actually kinda scary. I might skip DTLR altogether now. I don't want to say it's race related but I'm not stupid. And I'm in my 40s from Philadelphia, I'm not naive or oblivious. Just be warned."

"Zero!! DO NOT GO TO THIS STORE! Trust the reviews are real! I recently visited last weekend and I traveled to Philly for the Roots Picnic as a tourist. I was told to go here because I needed some hat options for the festival. They had what I needed. I came in was never greeted and there were at least 3 women working the floor, one definitely was a manager. No problem, so I walked to the register and placed my hats down. The manager who had dreadlocks was in a conversation with an employee on the floor. I stood there patiently waiting to be acknowledged about 5 steps away from her. She never acknowledged me. They stopped the conversation and then another girl who seen me standing there walks over and starts to whisper another conversation right next to me to the same manager and she leans in and whispers for about 5 minutes (no exaggeration) carrying on this whispering while intentionally not giving me eye contact. I was so confused and taken back, so I stood there patiently looking at them and then the manager grabs my items, ring me up and say how much it is. Never said hello, I paid and she said here and I took my stuff. No thank you or anything. It took all of my patience to not address the ignorance in that store! It was so baffling that it felt intentional. I did not rude and said nothing rude to get this behavior and even then how I was treated would not have been warranted. I stood at that register for at least 7-8 minutes in front of multiple employees and never got acknowledgment period, even once I spent my earnings that helps to cut their checks. I have shared this to all of my peers who travel to this area and I will be forwarding this to corporate after seeing that the other comment’s confirmed that the disrespect and rudeness is the norm at this store. If you are that ignorant you need to find something else to do. This is not for you. Will never go back and will make sure this is shared to upper management."