Do it Wiser
3422 Old Capitol Trail, Wilmington, Delaware 19808
About the Business
Do it Wiser is a store located at 3422 Old Capitol Trail in Wilmington, Delaware, United States. This institution offers a wide range of products and services aimed at helping customers complete tasks and projects more efficiently. From office supplies to electronics, Do it Wiser provides high-quality products to meet all your needs. With a focus on innovation and customer satisfaction, Do it Wiser strives to be your go-to destination for all your shopping needs. Visit us today and let us help you do it wiser!
Contacts
3422 Old Capitol Trl, Wilmington, DE 19808, United States
Hours open
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"International buyers beware! I am always hesitant to write reviews online, however, I was so incredibly upset and mind-blown with the lack of quality service provided, and the international ordering process, that I had to say something. I ordered a toner cartridge on April 4th, and needed it fairly quickly. The price, even including the exchange and shipping was good. I paid almost an extra $50 for rush shipping. About a week later, I had yet to hear about the status of my order. So I checked it online, only to find out that it was listed as a "Completed" order, and reached it's destination in New Jersey. I live in Alberta, Canada. When contacted support, I received little more than, "International orders take longer", and "It was shipped to our warehouse in NJ to transfer to an international order. You will receive your international tracking number soon". 3 days after this email exchange, the order was still In NJ. I emailed back saying that no progress had been made to expedite the shipping, that I had received 2 other orders from other vendors in the States in that amount of time, and that I would like to cancel the order. THREE DAYS after I requested the cancelling of my order, I got a "tough luck, here is the international code, the only thing that you can do now is reject the package". I looked, and the international package had been set up only minutes prior to this email being sent out. I then waited another 10 days for this "rush shipment" to arrive. This order process has taken almost a complete month. That is completely unacceptable. I am fairly confident that they will deny receiving my return/rejected order, and not only will I be out the price for the cartridge and the shipping, but will not even have the cartridge to use as a spare! If you are in Canada, or shipping internationally, there are other places with fantastic products that you can buy in CDN dollars and it will arrive in a fraction of the time. I found them while rush shipping another cartridge to make up for not getting this one in time. Don't waste your money or your sanity here."
"Our office ordered a set of Imaging Drums from Do It Wiser. The shop processed our credit card, sent us a notification that the order was in progress and our products would be shipped. Two weeks later, we had not received any part of our order. I phoned the customer support line, and the operator told me that our order had been cancelled. Not delayed, simply cancelled. Do It Wiser was out of stock for the product we ordered did not expect to receive any more, and did not notify us or issue a refund. In all likelihood, they never would have issued the refund at all if I hadn't phoned to follow up on the order. Now we have jobs that are delayed by weeks and angry customers to deal with because of the worst, most unprofessional service I have ever received. Do not ever buy from this company. Do not ever buy from this company. Do not ever buy from this company. Do not ever buy from this company. Do not ever buy from this company. Do not ever buy from this company. Do not ever buy from this company. Do not ever buy from this company. Do not ever buy from this company. Do not ever buy from this company. Do not ever buy from this company. Do not ever buy from this company. Do not ever buy from this company. Do not ever buy from this company. Do not ever buy from this company. Do not ever buy from this company. Do not ever buy from this company."
"Do not do business with this place - not only did they send me the wrong toner cartridges, they are blaming me for ordering the wrong ones, and I've waited several weeks for the UPS return label. You can't find their address on their internet site."
"Tried to place an order but they wouldn't ship it. They canceled the order without notifying me, too. Not worth the hassle."
"This is a horrible product! I am a business owner and purchased a new samsung printer. I need to keep extra ink on hand, because when you run out, the printer wont print anything. I guess I dont use the yellow as much.....when I opened it, the ink had exploded in the package. I called to see if customer service could help me, and they said I am a month past my warranty that I didnt know I had!!! I didnt know that ink had a shelf life and there is no expiration date on my box!! I WILL NOT RECOMMEND THIS PRODUCT OR THEIR CUSTOMER SERVICE TO ANY ONE!!! They didnt even try to make it right for me!! Now i cant function as a business until I order and receive more ink, since they do not carry it in stores!!!"
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