Del-Val Pools & Spas

"The service I received when pool was purchased is not the service you receive afterwards. Pretty disheartening cause I raved about del val and now I'm questioning their customer service. The people answering the phone are great but the techs working in the field this year, not so much. I only had my pool for 1.5yrs and have to replace the chlorinator already?? You can pay for a new one and a service call which would be $300. That's ridiculous. They left it on the ground and said nothing. Paid to have my pool opened and closed, but my pool is green. Had to pay for additional pool chemicals as well. How and why when you closed it and should've added correct chemicals. No snow and less then mild temps. Last year, not one problem and the techs were awesome. Please explain how this happened and not responsible. We may need to evaluate our staffing. I'm very disappointed"

"Bought the pool in 2015 in the Turnersville location. The managers then were Brian and Sam. They were very nice and helpful and told me that the above ground pool liner was TOP OF THE LINE and the pool itself comes with a 25 year warranty and to do salt water because its cheaper in the long run. So that alone sold itself to me. After a few years I needed to replace the liner. Ok, $1200. Sucked, not their fault, but I questioned the TOP OF THE LINE liner and was told that it was a standard liner. So I started to become suspicious of them and what initially sold me on the pool. The liner was replaced in 2022, however I then started to notice rust spots on the outside bottom of the pool. So I called there asking for Brian or Sam and was told they aren't there anymore. I said ok and asked them if they have any ideas as to what I should do. They told me to get Bondo body repair kit which I did but then asked them about the 25 year warranty. They told me that it doesn't cover that type of repair or replacement. So I said then what's the 25 year warranty then if it covers nothing. In a round about way they told me that I'd just have to buy a new pool. So with that being said I will say steer clear of this place and their horrible customer service. I'm sure any day now my pool will collapse and unfortunately because of their sneaky sales tactics I fell for the bait. Plus now that I attempted the repair myself, they will most likely say I now voided out ANY warranty this pool has on it. Bottom line, I'm FUBAR. Thanks Del Val."

"We decided to go with the salt system for our smi- above ground pool. Excavation was great. Once the pool was installed we were giving a do this then that. I asked if someone would be coming out to show us how to use and care for the filter and salt system. I was told that is a $75 dollar class just go watch YouTube. Really??? Also could you get any cheeper with the vacuum? No hose included!?!?! I get up one morning let my two large dogs out and see a stranger pop his head up from behind the pool! Good thing the girls listened to me yo stop!! I have a privacy fence for a reason!! No knock on the door just walked right in and left the gate open!! I am very disappointed with the customer service! And for the price of the pool for goodness sake give a vacuum worth more than$20 and a hose to use the darn thing!!"

"Surprised to see any negative reviews. From the time we decided we wanted a pool til today when the pool was finished they have been nothing but professional, courteous, and punctual. Any date or time that was promised was ALWAYS exceeded above and beyond our expectations. The workmanship was flawless. They delivered our dream pool even faster than they originally promised. Can’t say enough great things about this pool company. Would highly recommend to all."

"Everyone tells you to read review before purchasing anything these days and it’s definitely true about this place. The worst customer experience I have ever had. The workers are engaging and nice, but the manager or owner is a complete waste. He really does not understand how to interact or help customers. I will be getting a pool this summer and it will not be from Del Val pools. They have missed out on $8,000 sale (what I was quoted in the store after being told that they do not do estimates when there websites says they do) Hope this helps someone to go somewhere else."