Niagara Pools & Spas Service Department 318 South Black Horse Pike, Gloucester Township, NJ 08012

"Very good pool guy Very knowledgeable. He figured out what the issue was rite away..I'll definitely be using them again.."

"Niagara pools and spa company are outstanding. The service I get is wonderful. Dave, Bobby, Phil, Mike and all other repair people are just sooo nice and helpful. I would recommend Niagara pools and spa to everyone. Keep up the good work! Thank you! Ingeborg and Raymond Wood"

"Our heater had been not clicking on recently, so I called them to come look at. They couldn't find anything wrong on day of the service. Technician was there for about 10 or 15 minutes and left. They had me sign an authorization form and I probably should've looked better but I was busy juggling a work call and he didn't say anything except sign this form-. He didn't explain what he had me sign. I didn't realize I was paying $120 for nothing!! That's a lot of money I'm really disappointed in Niagara right now. $120 for a few minutes and no repairs is really excessive and disappointing.I feel taken advantage of and I won't be using them again sadly and I had been for a few years."

"WARNING! STAY AWAY FROM NIAGARA….Where to even begin with all of the problems? If we could give zero stars we would. Let’s start by when we had our first appointment with Charles (no longer an employee) to look at pools and gets quotes he rushed us and only gave us an hour and with ten minutes remaining he got up and started to walk us to the front door. This should have been my first clue that we are nothing but a sale in his pocket but we really wanted a Radiant Pool and Niagara was the only distributor close to us (should have taken the longer drive out toward Reading). Our ordering appointment went better of course because we were spending lots of money so he saw $$$$. Delivery and scheduling the following week went well too so maybe the first impression was just us over-reacting….NOPE. NOT. AT. ALL!!!!! 5:35 the night before delivery and install for our pool we get a very rude call “We won’t be delivering tomorrow and we don’t know when it will be in to reschedule” then hung up when I was questioning everything as we were told it was in stock and available. I tried calling back and they close at 5:00 so I didn’t get ahold of anyone till the next day and of course they blamed it on the trucking company losing… yes LOSING our pool! After multiple calls back and being ignored and cancelling our installers, sand delivery, and electrician… they found it a couple days later and delivered everything by the end of the week. Install Day – They didn’t deliver our filter, so we paid full price to our installer who didn’t fully install, had to pay for water delivery that couldn’t fully be delivered due to the fact that the water would just flow out. I had to drive from our house Monday morning taking off from work and drive to their corporate office were I sat for over an hour and still didn’t leave with everything that was missing from our delivery (it is over an hour trip from my house to their corp. office -1 way). They delivered things the next day by their tech and came to our house…still no one showed us how to use ANY of the equipment or chemicals. We ended up needed a fence and was originally quoted $699 and they wanted to charge me $2200… that just came in a couple of weeks ago (we ordered it at the beginning of June and was told it would take a week because again it was in stock!). We were sold the Simple Salt System as being a Salt Pump and we were given salt and no chlorine or any other chemicals…our pool has been cloudy and we have been calling to help figure out why and we have gone to the Bristol showroom where we purchased this and they have advised to add more salt…and all these different chemicals! Well come to find out…. The Simple Salt System is NOT a salt pump and does not make you have a Salt Water Pool it just helps keep algae from growing and that we needed Chlorine and other chemicals all along and that we needed to drain part of our water and start over…again having to buy MORE chemicals that should have came with the purchase to begin with! Only plus side is now we know it is a chlorine pool and isn’t anything special we can go to a local pool supplier and never ever go back to Niagara again! We are just waiting for our winter cover and we will forever be done with them! Save your time/money/sanity and buy somewhere else because here you are only a sale...not a customer!"

"Needed a liner replacement and repair to our in ground pool. Called another local company who still has not responded. Called Niagara on a Friday afternoon and they called me Monday morning. The whole process was smooth and they communicated with me each step of the way. Very professional. Their team took the time to explain the repairs needed and offered several options. Will not be going back to the company who previously replaced our liner, will stay with Niagara."