Vacasa

"One star because I have to put something. Came down for Thanksgiving weekend. Remotes were missing, remotes missing batteries, room with no light, fridge leaked for 2 days, spend all Thanksgiving moping the floor every 15/20 min because the fridge was leaking. My toddler fell twice because of the water on the floor. The fan in the living room never worked, the light outside of garage didn’t work, so at night coming back was very dark. Microwave had rust inside and out. Washer only worked on quick wash setting, dryer only worked on a number setting. The whole experience was the worst!! The location was the only good thing!"

"I used the management company to stay at this property and woke up the next morning to sunlight in the room because there was several missing vertical blinds which allowed sunlight to come in and wake me before I was ready to wake up. I called Vacasa and spoke to Drew about the broken bed and the tv that didn’t work. He told me he was sending someone out to address these issues but no one ever came even though I called the management office 3 additional times. The beds that wasn’t broken wasn’t too comfortable either and it maybe because there was only 2 flat pillows on a king size bed for my husband and myself to share."

"Horrible check in experience with vacasa. We came on a rainy day and upon arrival found a puddle of water in our bedroom in our unit at the pyramid in ocean city md. Called vacasa immediately and were told they would speak to the "local office" and send someone out for maintenance. We told them we planned to go out to dinner and get groceries but would be ok with them coming to take care of it while we were out. We came back around 8pm and nothing had been done. Again called because there were now inches of water in our bedroom. Were told to "mop it up" ourselves but no mop in room and the security "didn't have access" to the custodian closet to get one for us. Despicable customer service and nonchalant about serious safety issues. Would not book with them ever again and would deter others from doing so as well."

"upon arriving to our unit in vacasa maryland, opening the fridge there was a dead fly inside And an old jug of water, Also in the description it doesn’t state that I needed to purchase a linen package, so all of the beds were naked down to the mattresses. Also there was a bag of dirty laundry sitting on top of the washer and the outside shower was filthy; the curtain rod was on the ground and dirty socks were also there. There was old dried up food on the stove nobs, there's absolutely no way this unit was cleaned prior to us arriving. What put the icing on the cake was the back door didn't lock, we feared for our safety all night. I emailed Vacasa over and over again, we got an automated response. I do not recommend, do NOT waste your money!"