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Keva Flats
350 Waterloo Boulevard, Exton, Pennsylvania 19341
About the Keva Flats
Keva Flats is a premier real estate agency located at 350 Waterloo Boulevard in Exton, Pennsylvania. Our team of experienced professionals is dedicated to helping clients find their perfect apartment or home. With a wide range of properties to choose from, we strive to make the process of buying or renting a property as smooth and stress-free as possible. Whether you're looking for a cozy apartment or a spacious family home, Keva Flats has the expertise and resources to help you find the perfect place to call home. Contact us today to learn more about our available properties and personalized services.
Photos of Keva Flats
350 Waterloo Blvd, Exton, PA 19341, United States
Opening hours of Keva Flats
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 17:00
Saturday:
10:00 - 16:00
Sunday:
12:00 - 16:00
Reviews of Keva Flats
"Buyer beware- if you need a place to lay your head chose a top floor corner apartment. If you are looking for use of all amenities and spaces be aware of things breaking and some taking months to get repaired. This is not about the maintenance team, but a management issue. A defibrillator with a dead battery periodically ringing for months and management not seeing this as a potential life threating event is a major concern. I stopped by the desk to report this and after several weeks, I started taking pictures and videos periodically emailing management with no remedy. It wasn't until I emailed corporate that the battery was replace and the ringing stopped. This was dangerous and annoying for 3 months. I am an athlete and someone that takes my training very seriously. They gym was one of the reason I chose Keva. I emailed management about the TV in the conferenced room and asked how to connect wirelessly they response was they weren't sure and they didn't have any instructions. Sadly this is the service you get here :( Most TV remotes are programmed differently and not set on HD. Our garage door hasn't worked right for years, being told that these are only maintenance during Monday through Friday 8-4 for weeks until I emailed corporate again shows lack of experience for resident management. Sadly being stuck in the garage, locked out or the garage door being opened all weekend is a huge safety concern. I had to email corporate again to have weekend service. Sadly, I expected more from Hankin Properties Senior Leadership Team. They need a lesson in customer service. You can't teach empathy however you can train your team to respond appropriately and demand the customer service you speak of on your corporate website. Sadly the word gaslighting comes to mind. The meetings we had were due to several issues that current management couldn't handle. All were acknowledged by corporate, however ultimately, instead of them seeing this as making Keva a better place they act like these items are a nuisance. Why did I even need corporate? My issues were brought to MANAGEMENT because I was chosen as the voice for residence. I was speaking on behalf of many people. In my opinion meetings should not have been necessary. Per your request, I continue to email about freezing cold hallways and this has been an ongoing problem for 2 months and I still don't get a response. I have lived here for years and this was never an issue before. I continue to say that it started out a 5 and ended on a 2. As rent increased, service decreased. My apartment started out around $1450 and now it is almost $2000 - Do the MATH. Very dated!"
"Before moving to Keva flat, I had looked at many apartment complexes and found Keva to check off most if not all my boxes. From the great green space Keva has, to the beautiful clubhouse that offers not only indoor but outdoor space to entertain and the pool with patio area which has grills and firepit with I use often. I was moving from a 4 bedroom house to an apartment and I didn't want to feel like I was living in a closet. My apartment is amazing and offers me enough space to still have my family over for holidays. I also love how diverse Keva is , from singles, family with kids to older adults. The office staff at Keva which includes Kate Prince( property manager), Debbie and Julie, all are amazing, they always are planning fun activities for the residents and are super friendly. The maintenance group, keep everything running smoothly. If I ever have an issue Zeke is there almost immediately taking care of it. The cleaning crew are always making sure things look nice. I never pictured myself living in an apartment but Keva is more like living in a luxury hotel, which a lot of my friends say the first time they visit. My son tells his friends " My mom lives where I should have lived when I was single". In May I will be here 3 years and have no plans on moving . I LOVE LIVING AT KEVA FLATS."
"**** Your response lacks responsibility for your recent below-par customer service. Sadly you fail to recognize the mistreatment by your current management and VP. I am not surprised after all I have documented. Sadly you give Hankin Property a bad name. I was initially really excited about moving to Keva Flats in 2019. The first Management team was great and responsive. I had an issue with a tenant above me several weeks after I moved in, and it was finally resolved, although this wasn't until one of the leasing agents came in my apartment and heard the noise I was reporting daily. Rent started around $1400 for a one-bedroom, and now it is close to $2000; however, amenities have not been updated (except coffee) according to use and rent prices. They recently added pillows. If you want quiet, get a top-floor corner apartment! Over the years, as I reported things that needed to be addressed, I was ignored several times, and some issues took months to be remedied. Customer service is NOT their number 1 priority. ********Corporate and local management treat complaints as a nuisance instead of using constructive criticism to make Keva a better place. My latest apartment is on the second floor; the FLOOR is constantly cold in the winter. The hallway HAS BEEN unusually cold this year. The AC/Heat has a mind of its own. I reported this; however, I was told this was normal. The hallway nor the clubhouse was never this cold. AC is on in one spot (dead of winter) - heat on in another. I have witnessed the staff putting all the TVs in the clubhouse on a channel, CMT, that has had videos banned, showing violence, guns, robberies, and sexual imagery. When this was reported, I was told I was allowed to change the channels if I wanted. No one addressed my concerns, and this channel continued appearing on TV in the clubhouse. ****most concerning if you have children!!!! Late night loud parties in the Clubhouse took years for management to get under control. Several reports of this went ignored. Smoking on balconies is still an issue- this is a smoke free complex. It took me emailing corporate months after we made complaints for the resident manager to send out an email reminding residence of the rules. The amenities were initially awesome however, over the years things need attention. The biggest issues was a DEFIBRILLATOR battery that was buzzing in the GYM constantly from April to June 2023 due to it being dead. Not only was this unsafe but extremely disruptive to people who use the gym on a regular basis. I sent pictures, videos of the noise to management from April 2023 to June 2023 and this was not fixed until I called corporate in June of 2023. Mold developed on ALL the deck furniture outside the clubhouse (I pay a premium to live in a building connected to the clubhouse so I use the amenities often).After several emails to management- I contacted corporate (again) they simply washed the covers, they are still stained. The grills break often and you have to periodically use a lighter to get the gas to light. This is can be extremely dangerous due to the grills being hooked up to a gas line. The TV remotes in the clubhouse are all programmed differently, most of them don't click on High Def channels. I reported this several times however, they ignore my emails and have never asked me to show them what I am talking about. **They still don't work right Hankin Properties mentions sustainability on their website however, I don't believe I should have to ask for things to be properly cleaned and repaired. The website says 24 hour 365 day maintenance however, when I reported a garage that wouldn't shut on multiple occasions on weekends the manager told me they only fix these issues during the week. Once again I had to call corporate the get this resolved. You decide"
"Living at Keva Flats has not been absolutely terrible, but it has not been wonderful either. The apartments are nice but they do not have all the luxury amenities and features you would expect from a luxury apartment home. The appliances are dated and some of the fixtures feel cheap, especially in the bathroom. Many of the community features are in the main building which you will feel isolated from depending on which satilite building you reside in. The lobbies of each satilite are lack luster and give a sense you have entered a retirement home instead of a luxury apartment. Pros: 1) Quick and responsive maintenance and staff 2) Large spacious apartments, huge balconies, large tub, big windows, beautiful views 3) Close to the park, nice pool, well maintained community areas and properties. 4) Gorgeous club house Cons: 1) Our elevator has broken numerous times in the past year, I would average about once every other month or possibly more which has been a huge issue among residents of building A. The most recent time the elevator was out of service lasted for roughly two weeks and they claimed to have repaired it but it has since malfunctioned and been out of service again and again with little to no apologies. To make matters worse, the two set of stairs we have the building, none are connected directly to the lobby thus you must go through the garage. If you are someone with any disability that's interferes with your mobility, I would highly discourage moving here especially building A. Sure things happen that is out of their control but having an elevator breakdown regularly is not a coincidence of unfortunate circumstances, it's cheap infrastructure and corner cutting. 2) Another issue has been the club house where most of the community amenities reside. This is rented out constantly so you will find that during the times you would like to use these facilities, someone has most likely rented them. You can't even use the clubhouse stairs or elevator to access building B and C if you live there. It's quite a shame and an inconvenience as we all pay for these amenities but I guess that doesn't matter. 3)There was an issue with water damage on the ceiling and they only addressed it by painting over it as apparently this is a common enough issue to fix with just a layer of paint. Read other reviews, you will see a common recurrent theme of pipes being a problem here. 4)There are no breed restrictions for dogs and there have been a good few large dogs I ran into here with really bad temperaments. This may not be a problem for some but it was a concern for me. 5) Each building does not have a package room which is an inconvenience. Many times we have to find our packages in another building. 6) The walls are thin and you will hear every piece of furniture your upstairs neighbors decide to move at all hours of the day and their aggressive stomping throughout their apartment. There is limited piece and quiet and nothing is done to enforce quiet hours nor the smoking policy. 7) They will raise rent every year with no increase in quality of amenities or any justification. I would just be very cautious renting from this company. Overall these apartments are not the greatest but not the worst but when you consider what you are paying for and the management company's practices, then it starts to feel less than desirable. I would urge anyone looking into Keva flats to reconsider."
"Keva Flats is a wonderful place to live! Everyone is super friendly, the complex is very dog friendly and the apartments are beautiful!!! The ladies who work in the office are extremely helpful and the maintenance staff is wonderful. They knew my dog Bentley by name and he loved seeing Chris when he drove up. They have all kinds of activities and there was so much to do in the clubhouse. Bentley loved the Bark Park and there is a little stream that runs behind that he loved to put his little paws in. We were sad to leave. If you are looking for a dog friendly place to live I would definately check them out!"
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