Rainbow Shops

"It's a quick shop here with nice selections. Very helpful associates. I get compliments on my outfits."

"The store itself is great. Great prices, great stock on everything but the workers are awful. I buy a jacket on 12/31/23 that ended up not fitting. On my receipt it’s specifically says at the bottom anything returned AFTER 1/7/24 will receive store credit only. I go there TODAY 1/7/24 & they are refusing to return my item or give me store credit. The cashier says “the only thing I can do is give you an exchange for the same thing” okay cool you guys don’t have my size so. She couldn’t do it. I called back and asked to speak to a manager and the manager claims their system “won’t let them do it” and to go to the new castle store that’s 20 minutes away from me. No I bought it at the kirkwood store, I have my 3 year old son with me who she could see was visibly upset. I am not driving 20 minutes away when the store I bought it at has on the bottom of their receipt TODAYS DATE. I shop there often and usually spend tons of money. Never again. Horrible customer service and can’t even honor their own receipt. Now I’m stuck with a $27.97 piece of clothing that I will never wear because it doesn’t even fit. Do better it’s ashame how many customers you lost because of your poor attitude and not willing to help out with your own policy."

"This rainbow is just….horrible. Been in there multiple times and spent a good amount of money. The 2 main two women, who are older, one is the “manager”. She is mean, nasty, with a very short tone…the other is just clueless and spaced out. And how are y’all dressing rooms not open due to “Covid”? That started 3/4 years ago. You can’t keep blaming Covid. If you think people will steal just don’t allow bags inside the fitting rooms, or it is just laziness. I am a shopper and I know you can actually get some great finds out of this long running store local store, but I had a horrible return experience with the mean “manager”. I even purchased more items during my return. Those are the customers you keep not be nasty to. Will never get another dollar out of me!"

"I was just in the store 10 minutes ago while I was in the store ready to check out an employee was being trained by her manager on how to end the night which is very difficult job to do by the way. When another associate decided she wanted to chime in and complain because the girl is not closing the store right. Then she just started being loud and rude while I’m still in the store, other people still in the store. She’s cussing using the F word, and not listening to her manager trying to calm her down. Totally disrespecting the manager. I tried to help the young lady because she was getting upset. Then I decided I better stay out of it because I’m not trying to get into a fight. I’m surprised that they didn’t start fighting because that associate first name starting with M does not need to be working there. will not be coming into the store again."