Chuck E. Cheese 371 Baltimore Pike, Springfield, PA 19064

"Showed up around 12:30 today to have some indoor play because it was raining and my mom wanted to show my 3 year old a fun time. There was no employee around for at least 30 minutes and the machines don’t give change so the other moms were able to help break change. (We had cash but when we didn’t have exact change we tried the card and wouldn’t let us cancel order) We ordered food about an hour in and had to do it online because the one person we saw disappeared again - food came and we did the #2 deal. The soda machines didn’t work. So we got water. The pizza and cheese sticks did the job but I wouldn’t say worth $35. The place I WILL say is clean. A few games and rides didn’t work(of course the ones she loved the most- zombie water game and the picture with the mouse mainly). It started off stressful but by the end we just rolled with it and made our own good time. It was unfortunate though because even the prizes in the window we could see we’re “out of stock” - this was my first time here since I was a kid and my mom was so excited to show my 3 year old. Very different. Putt putt could do it better down the street for half the price. I hate to even say that."

"This was a HORRIBLE experience. On a Friday night, for the first time it wasn’t crowded at all. No one greeted us at the front and we were told no hand stamps were needed but were held up at the door on the way out by another staff member looking for the stamp. Great internal communication. I counted about 13 staff in total some who gathered in certain areas laughing and talking, playing on their phones and I observed two people in the kitchen. At the 50 min mark of me being there I was told my pizza was just about to go in the oven and my wings needed more time. The kitchen was backed up and no consideration was given to customers. I had to FIND out this information by checking in with the staff. It was my son’s birthday and he was so hurt and hungry. They closed the kitchen as I was leaving so they could catch up. I asked for a full refund and was given an attitude then told when my refund would go back on my card. No apologies, no gift card for inconvenience nothing. Staff there seemed like they didn’t care about customer service and making sure the kids are happy. On top of the food issue so many games were not working. If I have to ask for help so many times which feels like a job in itself, the experience is now ruined for the kids and of course the countdown on the game pass is ticking. I’d rather drive to another location out of county/state. This location has gone downhill."

"I had the absolute worst experience ever! There was no music playing, the bathrooms were disgusting, the staff was sitting around on their phones. The GM was there lazing around with the employees. The store manger was very rude, and they had kids in the kitchen. The salad bar looked disgusting with withered lettuce and the manager had her daughter there while on the clock. The manger treated us very rudely I never had an experience at Chuck E. Cheese like this EVER!"

"I ordered a pizza and waited 45 minutes and then asked about it. Kitchen guy just looked at my receipt confused and said “I’ll make it now.” 15 minutes later we still didn’t have pizza so I got a refund. Women’s bathroom did not have soap or paper towels the whole 2 hours we were there even though I asked someone to fill it. And we got there when they opened so that means no one filled them since the day before. The guy giving out prizes for tickets was very nice and helpful even though they didn’t have a lot of the prizes in the display. Our children had a lot of fun but it is expensive. All the games seemed to be working well."

"I was here for my little cousin bday party. Chuck E. Cheese is a RIP OFF!!! they have all these stupid prizes and want you to spend $100's of dollars to play games and win these prizes. Their signs are misleading for a few prizes. There were no attendants walking the floor to monitor games etc the paper ran out for the picture machine we had to ask them to restock it and they took forever. It's a bunch of kids working there playing around instead of working. The pizza look good but was salty as hell. But I will say Chuck E was defnitely interactive with the crowd and came around and took pictures with everyone. Also I feel like the tables were so cramped up together it's difficult to know whose party is who. Overall I think it's Ghetto, Overpriced and I would Not reccomend."