Helzberg Diamonds 132 Christiana Mall, Newark, DE 19702

"Sold my son a defective bracelet. I received an opal and diamond tennis bracelet for Christmas 2023 purchased from this Christiana, DE location. Clasp and Locking mechanism was defective. Lost the bracelet the next day. Should NEVER sell kids broken jewelry. It is hard to explain to a 13 year old why you are not wearing the one gift he gave to you. I guess it is never too young to learn about speaking up for himself. Maybe this is a good opportunity to discuss what Customer Service is, and what Helzberg can do to make it right when they are selling defective merchandise to kids. (I acknowledge I should NOT have worn said defective jewelry, and I played a roll in the loss as well, selfishly wanting to wear the Christmas Gift.) The bracelet is GONE because the lock was defective, so I am unable to bring the bracelet in for repair or return. 1.24.24. Thank you for responding. I reached out to corporate and the case got assigned, but no one has done a thing except giving this a case no. Pointless at corporate level. 1.31.24. Manager has not gotten back to corporate nor myself as promised through corporate customer service a week ago. There has been no email response to the email sent to address provided by the management in review response. So, I am experiencing the manager say "email us at xxx", which I did, but no response to said email. Employees verified that the manager was working, not on vacation, in the last week since the email was sent."

"Go see Denise! She is the best jewelry person I know. We met and instantly bonded. She asked what we were looking for, price range and recommended the perfect choices for myself and my boyfriends rings. She even wrote down the selections, sized our fingers and we knew just what we wanted on our way thru the mall on a side trip. Thanks Denise for all your help! We will be back when the time comes!! Thanks again!"

"I'm deeply disappointed with my recent experience at the store. I visited to purchase an engagement ring, but I was met with a lack of greetings or any sign that the staff was interested in helping me find the perfect diamond. The behavior of one particular employee, who happened to have darker skin, lacked the professionalism and courtesy one expects as a customer. I felt discriminated against due to this behavior. To make matters worse, after buying a ring, I received it in a defective box. The overall quality of customer service left much to be desired. Regrettably, I cannot recommend this store to anyone."

"Came in browsing for an engagement ring with very little knowledge about what I was looking for. Trisha and Lisa were extremely helpful and took the time to show me details and explain about the 4cs of diamonds. I was treated kindly and felt welcomed by their attitude and attention to detail. Even after browsing different other places I returned here because they had what I was looking for and the customer services was what stood out to me the most."

"Love the store! Great customer service! However, very disappointed with their jeweler. The lifetime care package went up in price, then they should get a new jeweler. Took 3 weeks to replace a small stone in my ring. 3rd time it's been for repair. Please find a new jeweler!"