Jule's Pools 95 Woodstown Road, Swedesboro, NJ 08085

"3 trips in one week to them and issue was never resolved (cloudy pool). They just kept telling me to buy more chemicals. The people working there average about 15 years of age with no experience dealing with pools."

"Had a really big problem looking for a part for my Polaris booster pump. Chrisie at the store went above and beyond to make sure I had that part so that my pool was running and being cleaned so often these days no one goes the extra mile. I will say that Chrisie truthfully is a great customer service rep. Thank you for everything."

"DO NOT USE JULES POOLS!! If I could give 0 stars I would. Biggest regret of my life. This entire process has been a nightmare and please spare me the response of telling me you do not have me listed as a customer, you know who I am. Anyone thinking of using Jules Pools to install a pool, please do not. My husband and I have had to handle most of the responsibilities. The communication is terrible, you will receive no updates or information unless you call the store multiple times asking for one. The only reason our pool was ever delivered was because we googled the freight company and called ourselves, then we were asked by the manager of Jules what number we called….it’s a joke. Our permits would have never been done had my husband not called the township and spelled out for Jules exactly what was needed. We have been lied to, disrespected, threatened and retaliated against due to our numerous complaints. The customer service is horrible, the manager is rude and the owners are disrespectful and incompetent. We started this process in March and we are still staring at an incomplete pool and a destroyed backyard! It is so bad we have obtained a lawyer. At this point, I would just like the job completed so we can walk away from this living nightmare and never have to deal with this company again, I’m so sorry we ever chose Jules Pools!"

"After dealing with other pool stores in the area and all their problems I decided to give Jules a call. I scheduled my pool closing and then that went smooth. I then had a problem with a leaky pump. I called them on the 14th of this month and the scheduled date for service was Monday the 18th. The tech arrived first thing and found another problem there was a cracked part on the pump that needed to be replaced, the service techs called ordered the part and stated that the part would be in on Wednesday the 18th and someone would call to let me know when the part was in. Wednesday passed I finally called then end of the day on Thursday the 21st when I finally got a hold of someone they said the part came in but they couldn't find it so they had to be reordered and would be in on Friday the 22nd. Friday came I called and was told that the part wouldn't be in till Tuesday the 26th called on Wednesday the part was still not there called again on Thursday was told the part was in and they were sending a tech out in the afternoon to install can you guess no tech came. Finally called again Friday morning the 29th was told that someone should be out today for install the part still nothing. Have a salt pool that hasn't been running for almost 2 weeks been running my pool robot almost 24hours to keep the water circulating as well as buying chlorine. Seems no one there can give anyone a straight answer as to what is going on. As far as their customer service it is lacking I guess I will be back to the old pool place and let my neighbors know to stay away as well."

"I have been going to Jules Pools for over 5 years now and have received the best customer service from the staff. They assisted me with installing and repairing pool and spa equipment and answered all my questions with a smile, especially Chrissy. Jules Pools is a popular store that is utilize by many people of all races that lives in and out of the Swedesboro area because of their service. I would highly recommend everyone to get your supplies and service from Jules Pools."