East Coast Restoration & Collision Inc

"I am one consumer who ensures that I support my local community. However this is one Shop that I will never go back to Have work performed on my vehicles. Throughout the years i've been there roughly three times or more and it has steadily gone downhill. In short the wrong parts were placed on my car which enabled my adaptive cruise. Do not work in addition in taking off the old parts and putting on the new parts. They busted A part of my headlight which burnt out my bulb because water got into it. When I brought this to their attention when I brought it back because of other problems that they did not finish or did not address correctly 1st they said they. Were replaced and then they said they couldn't. I wonder why maybe because the Headlight Bulb is $170.00 each. Communication was absolutely poor throughout the entire project and with that said I will never be going back nor will I Suggest that any others Have work performed there either. When I get a moment I will place some pictures and photos of the parts that were wrong and damaged. It amazes me when you finally receive response from the "big guy" and they suddenly think have all the answers now , even though you have never spoken to them once or been given a return call from the 5 messages left for them, then be insulted because they think you don't know the difference between the two...Wish them well; however, pictures speak volumes. These are the only two, of many which I posted. In response to the owners request of pictures, I invite you to post the pictures you say you have. If so, perhaps this will clear up the proof that there were shutters, both upper and lower, when the car was dropped off for services. I was there when pictures were taken, specifically of the front grill and shutters are undeniably present."

"If I could give a lower rating I would. Not only did it take like 2 months if not more for my car to be done being "repaired" everything they put back on my car started coming off! I had to take it back bc of issues. The amount of money they charge is crazy all for basically rigging everything. I didn't pick this place my insurance did. Honestly I would not recommend to my worst enemy. Horrible experience and horrible work..get it together please"

"Husband made an appointment to get an estimate (pay out of pocket) they wanted to charge $50 just for an estimate, won't be using them"

"Great experience from start to finish.Turn around time was quick people were nice and professional and they absolutely did an A+ job my car looks great. Would absolutely recommend them."

"Had taken my Prius to this company after not having a positive experience in another collision shop. This shop is amazing! Fantastic job and very fast! Taking my car to them for everything from this point on."