Urban Air Trampoline and Adventure Park

"I have a membership for my three kids *and* myself. I took my kids yesterday and was approached by a security officer (who had handcuffs - like, why?) twice. The first time was because my daughter ran up to me with a water bottle (her own). He was cordial in saying she couldn't drink on the upper level. No big deal - fine. The second was within a minute of my massage chair ending. He was with a manager and they told me that I had to get up (all the other chairs were empty) because the alarm wasn't going off because I wasn't paying. I was reading a book, and had paid for a half hour in the chair. There's so much going on at this place, and your primary concern is whether or not I'm paying to sit in a chair. Fine. I've literally spent hundreds, if not thousands, of dollars here on dopey games my kids like to pay, on food, and on our memberships. That twelve month membership (we had it transferred from another location) ends this March - we'll continue using the membership through then and won't be back. Congrats on losing a customer who has been dropping more than a dime at your place."

"What a great exciting place to go! Our experience here was excellent. We came for a birthday party. The staff was extremely nice and accommodating. I was impressed at how much there is to do here! It’s not just a trampoline park, they have everything from zip lines to playgrounds. Our kids had a great time and we will be back soon! The owners are great people and we highly recommend you try!"

"I visited urban air on 12/7/23 for my daughters birthday. My first time at this location and will be my last. To start off the manger who was interviewing teens seem very racist and he wasn’t welcoming at all. He behaved as if he owned the place. The bathroom was very nasty. There was no seat covers and there was trash all over the bathroom. I can tell the bathrooms hasn’t been cleaned all day. On top of it, the place is very dirty. I saw wires hanging when I looked up. They also had no hand sanitizer in sight. I sent $99 and wasted my money. This Place needs a make over, cleaning services and better customer service skills. I will never return to this location. The Willow grow location is much better!!"

"We celebrated our daughter’s birthday with our extended family here. This place is nice for kids under 12 years and elders can have some fun as well. Staff is nice and friendly and our kids had lot of fun. I would definitely recommend it for any family parties or group events. We got out booking very late but I recommend others to do your booking in advance if you want a separate room for your event."