Martin Kia Service

"Had an appointment for an oil change back in December. Took over 2 hours! Well beyond the promised time, what happens when they don’t meet the promised time anyways? Got in the car, they didn’t reset the oil counter, and they didn’t do the courtesy car wash. Pretty horrible experience, texted the service rep afterwards, took him days to respond with a half-hearted apology. Hopefully will have better luck at Kia of Wilmington."

"Scammers don't repair your car until they feel like it, racking up rental fees. They held my car for over 21 days on a 4 day repair because I was paying out of pocket, and they wanted to prioritize insurance cars. I had to call my insurer to force them to do their job once they took over the claim. It was not a large repair. They just didn't want to do it because they are scammers."

"Cannot recommend and the dealership lost a customer because of the service side. Took my Optima a few weeks ago for an obvious fuel pump filter problem. Took it back this week as the check engine light was on. First- they never checked my car in so the day I dropped it off for a 7:30 appointment they did nothing and couldn’t even find my car when I called to check on the status. Left it overnight for them to work on it the next day, and sure enough, the fuel pump filter was the code this time. So great, they repaired that but when I picked it up, they hadn’t done the oil change requested. Oh, and the cashier desk staff are also not customer service oriented."

"12/12/23 - After nobody from Martin Kia called me back on 12/9 I took my son's oil soaked car back. The young lady who greated me and directed me into the garage had such a nice attitude that my BP dropped slightly. . She told me that Mario who I'd worked with at another Kia dealership I trusted was in. Mario got me in and their mechanics got 80 to 85 percent of the oil cleaned off and topped it off. I spent about an hour and got probably 10% or more of the remainder off. Outstanding job by Mario and that young lady who greated me on my way in. I'm adding one star back to the review based on my interactions with those two individuals. You're still millions of miles from a full 5. Yes, I received a message from the dealership about what they could do better. That message would have been better that morning. Here's what you can do for starters. 1. Have your mechanic's work double-checked by ANOTHER mechanic. 2. Get a pressure washer so next time you get closer to 100% of the oil off. 3. When a customer calls twice - once the night before, and again that morning, call them back. 4. Get people who actually care about customer service, like Mario and that young lady who greated me. My wife brought both our Souls to you against my wishes. You got 50% of them wrong and cost me time I didn't have. Let that sink in. _____ 12/9/23 - I've dealt with Kia dealerships here in Delaware, in Pennsylvania, and Arizona, and probably elsewhere. This is by far the most worthless Kia dealership out of all of them. While they always had higher prices than the competition, this one centers around their worthless service department. I originally stopped coming here because of Stephanie - the service manager, or whatever her title there is. Twice, after no communications, I came in for "express service" and she said I needed an appointment. The first was supposedly a communication I never received through the USPS, the second was "well, it was on our website". Even though I told her not to, my wife, trying to help me out, goes back to this dealership to get both her 2016's and my son's 2018's oil changed on their Kia Souls. His was on Monday. Yesterday (Friday), I met my son at a restaurant and we both drove home in our own cars. I get out and said "son, what is the smell?". He said it was overwhelming in the interior also. They didn't bother to put the oil cap back on after changing the oil. One of the most fundamental things. How do you miss that? Fortunately, my son does short drives between home and the university he attends, but this time it was a little longer. There is oil all over the engine compartment. I'm not sure how far it's actually down because it was late, dark, and our driveway is on an incline. I called last night and left a message. I called this morning but "no service advisor was available to take the call and they'd call me back". Do you think they'll call me back? Sure, they will . They're onto their next targets. I'm going to have to go down there and it's not going to be pretty, and they're not going to do anything because they are the most worthless Kia dealership I've dealt with and that's why I didn't go to them, right down the road from my house, when our 2016 Kia Soul's engine died (read about the Kia / Hyundai engine recalls), and from the read of another reviewer, I'm glad I didn't, considering Martin made them tow their vehicle away at their own expense for a seized engine. I posted a video of this one to their Facebook page. Think they care? Unfortunately, it's more than 30 seconds so I had to use screen snips of it here. Checkout the nicely oil painted engine compartment - compliments of Martin Kia. I will also be reporting them to the Better Business Bureau, not that it will matter to them, but people need to be warned. No big deal. I had nothing else like grading, or work around the house to do on a Saturday morning. They can't even get an oil change right, and if I could give them negative stars I would. Run the other way."

"I had taken my car to Kai on cleveland avenue. I have a 2020 Telluride and lately I been having problems with the car starting. I made an appointment on 11/29. They had my car for half the day. I picked up my car they said it was the battery and they preformed a diagnostic testing and said everything was okay. The next day my car died and It would not start and I had to have it towed. I told them the driver side mirror wasn’t coming all the way out and they said nothing was wrong sometimes wrong if it doesn’t come all the way. The kicker, they can’t work on my car until 12/14. WOW. Because of their incompetence, my car is sitting on their lot for two weeks. I don’t understand Oh not finished. I taken the Telly for her 30000 miles check up. Get this the next day, I went to use my windshield washer no fluid, took the car back and get this they didn’t changed my oil. SMH but on the paper they give me said they did. The service there is not good at all. The customer service reps are nice. The mechanics a different story"