Martin Mazda Service

"Had an appointment at 11:30 for an oil change, scheduled on line with the option that I would wait for the service to be completed as done twice before. When I checked in, I was informed abruptly that due to the lunch break, it would be at least 5 hours wait or I would have to reschedule. They seemed very eager to turn away my business. At the same time, there were 2 mechanics standing right there by the desk. I left and have rescheduled somewhere else. Will never go back to Martin Mazda service ever again."

"I am so impressed by the level of courtesy, knowledge, and service at this service center. I encountered an unexpected roadside emergency and needed my vehicle repaired and the team over here went above and beyond to get me back on the road. They explained the issues thoroughly and made the necessary repairs in the most efficient manner possible. Just wanted to give big kudos to Matt, Joe (or John, I may have misheard his name) and the techs who worked on my vehicle and got me safely back on the road. Car issues especially unexpected ones can be stressful but I was grateful for the experience I had at Martin Mazda. I'll happily go out of my way to come back to this service center!"

"I have been a loyal customer at Mazda since 2013. Normally a friendly visit for my cars routine maintenance. Unfortunately this time I receive below par service. After taking my car for steering issues I received my car back and told everything was working fine. Upon my finding a few days later the steering is still not correct in fact it’s horrible and now the brakes are worst. I contacted the service center for assistance i finding out what is wrong with car. They requested I bring it in. Prior to bringing my car in I completed the normal survey requested my honest opinion on current services. (So far not good). Now inconvenienced once more to have my car looked at AGAIN. When I picked up my vehicle this time the service member states “I saw your survey” I quickly state yes there were something’s missed during the 1st service. He decides he would like to argue with me about it. I immediately request my keys and leave out. As a business I should not have to argue with you about a survey or my opinion about your business. And instead of owning up the issue you want to argue. Unfortunately this has put a bad taste in my mouth about further business and I do not recommend anyone to use this service center for repairs."

"Definitely the best auto service I've ever had. I called a few shops about a tune-up, Martin was the best price by far. They do a solid inspection and provide you with a printout of what needs to be done immediately and what can wait. They have a text messaging service and they sent links to explain repairs and provide exact pricing. I knew exactly what I was paying before receiving the invoice-no surprises! Thanks to Matt for taking care of my car."

"I went in only for servicing due to a recall. It was a little confusing at first having never been there before... knowing where to leave my vehicle (all parking spaces were taken and the garage door was down) but the service guys were professional, helpful, and made me feel at ease. The reception area was not overcrowded, which made me feel like the schedule was not overbooked like I experience at other shops-- which I appreciated. I had a comfortable and relatively short wait. Martin Mazda went above and beyond to provide excellent customer service. And even when I called back after leaving (long story short it was due to a misunderstanding on my part) they were very polite and did not make me feel like an idiot. I will definitely go back in the future for car servicing needs."