KS Automotive 611 West Cypress Street, Kennett Square, PA 19348

"I do not recommend this business to anybody in the area. In fact I’d provide them with 0 stars if I could. In November of 2023, I called ahead to KS Automotive to inquire about renting a vehicle through Hertz Car Rentals after Hertz verified all would work out with the reservation. I asked simple questions such as "I am trying to rent a 4WD Chevy Suburban via Hertz. Can I confirm that this will be available for pick up on December 26th, 2023?" The attendant was polite but generally seemed uninterested and annoyed with my inquiries. Despite my concerns, I booked the trip with Hertz. Fast forward to December 26th, I took an uber to KS Automotive with my bags at 8:00AM to pick up the vehicle so I could get started on my trip and pick up my family a half hour away so we could drive up to New York to visit family. I arrived and noticed the building looked empty. I assumed I was just early after the holidays and did not give it much thought. I waited a bit longer and looked around. I noticed that there was not a single vehicle in the lot that resembled a Chevy Suburban or a vehicle of equivalent size. I grew concerned so I went over to the front door a second time and noticed they had a sign reading that they would be closed the 25th and 26th (of December 2022, mind you) and to call Hertz with any concerns. I immediately called Hertz and they were of little help because they could not believe the situation either. A construction site manager working on the property adjacent to the shop came over as he saw me stressing. He provided me with the phone number of the shop owner. I called the number of the business on the door and after no answer, called the owner, again no answer. I was completely out of luck. I had to uber back to my family with no rental car and we had to cram the six of ourselves into a single sedan, which is all we had at the time, and drove to upstate new york. KS Automotive caused an incredible amount of stress for me and my family. I understand that everyone deserves to spend the holidays with family and close business doors for a couple of days to relax. I am not a complete scrooge. Luckily Hertz was quick to refund the money we paid for the reservation but my problem lies with KS Automotive. How could a business that deals face to face with customers and represents Hertz fail to look at a calendar and tell me they would be out of office? And on top of that, not even have the rental car we ordered on site? I am in awe of this sort of miscommunication and failure of a business. This comes after my father had taken my mother's car in a few months earlier to determine where a burning oil smell was coming from in her engine bay. After an hour of "work" no problem was found and the vehicle was returned to my father in no better condition. A seemingly routine question for an auto shop, I figured, but I guess I'm incorrect to think that. All in all, this company does not care about their customers in any sense, nor do they seem to know how to run a business properly and efficiently. I would not recommend requesting their services in any realm beyond that to change a tire. But even at that point you may leave with only three wheels if you're not careful."

"As an older female it was so refreshing to work with the co-owner Lexi. She explained my inspection in detail and was clearly very knowledgeable. She was accommodating with the appointment time and provided shuttle service if I needed a ride back to my home . As a new resident in the area I felt my car needs were taken care of without ever having that feeling I was being taken advantage of. I am definitely a new customer and I highly recommend KS Automotive!"

"Their team is outstanding from the skilled, detailed oriented mechanics to the thoughtful and knowledgeable customer representative. They are hard working and honest; a 5 PLUS in our book and we are grateful to have them to help us with all our car services."

"Under new ownership and management. I knew right away when I received an informative text about the condition of my car after 5:00 p.m. never would have got that before. No offense to Nick. I love his service too. But it seems like the same great work for a reasonable price."

"I’ve used KS Automotive for years, I trust my C5 Corvette to them for engine work and a clutch replacement. I also rent from their in shop Hertz location on a monthly basis. They are also specialized in engine repair for performance cars. I can highly recommend them for auto"