Custom Mechanical

"I had a great experience with the Custom Mechanical office located in my area. Unfortunately, I had called another company first and they were very unprofessional. They did not fix my issue. I decided to call Custom Mechanical and give them the opportunity to fix my HVAC issue. They came out within an hour and repaired it immediately. I needed a major part replaced. Fortunately, the service technician had the part. I was out of town so having it fixed immediately was very important to me. I will surely use them again."

"DO NOT USE THIS COMPANY!!!! They made an unauthorized repair and took $1700 dollars from a bank account. NOT TRUSTWORTHY. They took advantage of elderly people. AWFUL."

"We needed an emergency service on our A/C. Of the companies I'd called around to, Custom reached out first - Greg, the tech, said he could be here in 30 mins... and he was here in 30 mins. This was the first good sign. Greg was very courteous and got right to work. He quickly determined the issue was a faulty contactor, and was clear on the pricing to replace it. With our approval he replaced the part and after some monitoring and inspection of our A/C system, had us back up and running literally within 90 minutes of us calling them. We had the house cooled back down before we had to get the kids to bed. That's literally the best case scenario we could have hoped for. Thank you so much Custom Mechanical, and thank you Greg!"

"My AC went out and rather than have it repaired, I decided to just replace the heat pump. Got about 3 estimates including from Custom Mechanical. Steve came out and scoped out the equipment needs and sent me an estimate. It was the best of the 3 using American Standard equipment and reasonable given today's economy. In addition, Custom Mechanical offers financing. It's summer and very busy so installation was about a week and 1/2 out from contracting with them. The crew arrived early and was here most of the day (the air handler was in the attic over the garage on a very hot day). I'm extremely pleased with the unit - it's running very efficiently and effectively - and with the service provided by Steve and the install crew. Many thanks for getting my home comfortable again!"

"They came on Saturday to repair a water leak ($500+ bill). Tech didnt/couldn’t turn off the water despite my telling them how. Promised to send two guys on Wednesday. We now understand they aren’t going to come. It is Wednesday night. Only discovered they are coming because I called. Not trust worthy!!! They NEVER said the leak is the water company’s responsibility. This is directly from the invoice. “ 7/9/22 Upon arrival owner stated she had a leak at her meter pit, once I was infront of the meter I noticed a big puddle infront of the meter & curb stop. She informed me the water company had told her it was right infront of the meter. So I started digging up infront of the meter pit once I got down far enough I started to see the brass 90 that Kenny fix the last time but I couldn't get any further cause of the ground water & since it was raining outside. I informed owner what was going on & she didn't like the answer & she wanted me to continue that was at the one hour mark. I continue to fight the ground water & the rain & after another hour & half she finally told me to stop & for us to come back. She also called Robert & told him the same thing. So we need to reschedule & come back. Thank you! This job is 100% complete. Within the next few days, you'll receive a text or email asking you to review our services, but you don't have to wait for that! If you have any questions or concerns, please don't hesitate to contact us.”"