Fine Wine & Good Spirits Premium Collection 1515 Locust Street, Philadelphia, PA 19102

"I had a terrible experience placing and picking up an online order. The website is slow and kept freezing; I had to reopen the site in a different internet browser to complete my order. Once the order was placed, a pop up message informed me that most orders are available "within a day or two"... I feel like that information should be made available BEFORE the order is placed Because, like in my case, I needed the order the very next morning. I call the store the next morning to check on my order because I never received a confirmation email and the female cashier was EXTREMELY rude, and didn't care to help me fix my issue. She kept talking over me and trying to rush me off the phone without offering any assistance. I haven't felt that frustrated and disrespected in a LONG time! Little does she know, my company's office is located down the street and we could have potentially been repeat customers had this been a better experience. They've lost our business and I will tell anyone NOT to spend money at this store as long as she's still working there!"

"I ordered 6 bottles to this store. Email came in yesterday saying it was ready for pick up. Now the store is closed until further notice!!!!! I am highly upset as these are birthday presents for this weekend. I can't get my product and nothing was communicated.. I need someone to contact me asap."

"A friend and I visited this store to purchase a bottle of tequila around 8:50 PM yesterday (Wednesday April 4, 2023). We walked directly to the aisle where the tequila is located, as we are both quite familiar with the store layout, and then approached the register to pay. I was walking in front, and my friend (a Black male) was a few steps behind me with the bottle of tequila in his hand. As we neared the register, employee Kareem R. walked out from behind the registers and onto the sales floor. He looked at my friend while yelling, “You tried to put a bottle in your pants,” and then looked at me to complete his accusation, “…and you tried to block him!” My friend and I were entirely dumbfounded, staring at this employee in utter shock and confusion. I looked back at my friend, and the bottle of tequila we had picked out was indeed in his hand, as it had been the entire time. The few other customers in the store were staring at us, as Mr. Kareem R. had made his accusation quite loudly. The other employees and security staff looked on without comment. Mr. Kareem R. went on to demand that we place the bottle on the counter and leave the store, refusing to allow us to make a purchase despite the fact that we had done absolutely nothing wrong. If you are doubtful of this claim, I urge you to review the security footage from the time of our visit. I photographed Mr. Kareem R., who moved to hide his nametag from view; however, my friend had already taken mental note of his name. My friend and I were both extremely uncomfortable during and following this incident. I live in the neighborhood and typically visit this store about twice a week, but am now uncertain if I will feel safe entering the space going forward. I most certainly will not subject my friend to the experience again. Edited: I submitted an official complaint on the PA Wine & Spirits website at the same time I posted this review, two weeks ago. I indicated that I would like a response and have not yet been contacted."

"I had a good experience being here my first time. I just moved to Philly a few months ago I haven’t been here long but people are mostly friendly in the places I’ve been to, this liquor shop included. I will say in the DM(V) you have easier access to alcohol/wine. This location has a wide variety of options. The person who was at the register was nice, greeted me with a smile, can’t ask for much more than that in this world."

"Same great place as always. Sometimes have nice deals & coupons, so check online before buying. Always go for the Liquor lottery for the rare stuff, and never be afraid to ask if they have any limited release or in-house picks for interesting bottles. They have an entire floor of stock downstairs the same size as the main display floor!"