CraftShack | Buy Craft Beer Online, Rare Spirits- the Original Liquor Delivery Company
1201 Orange Street, Wilmington, Delaware, United States
About the CraftShack | Buy Craft Beer Online, Rare Spirits- the Original Liquor Delivery Company
CraftShack is the premier destination to buy craft beer online and discover rare spirits from around the world. As the original liquor delivery company, we pride ourselves on offering a curated selection of high-quality beverages that cater to the discerning palate of our customers. Located at 1201 Orange Street in Wilmington, Delaware, our store is a haven for beer enthusiasts and spirit connoisseurs alike. With a passion for all things craft, we strive to provide a unique shopping experience that celebrates the artistry and innovation of the beverage industry. Whether you're looking for a hard-to-find brew or a special bottle of liquor, CraftShack has you covered. Shop with us today and elevate your drinking experience to new heights.
Photos of CraftShack | Buy Craft Beer Online, Rare Spirits- the Original Liquor Delivery Company
1201 Orange St suite 7186, Wilmington, DE 19801, United States
Opening hours of CraftShack | Buy Craft Beer Online, Rare Spirits- the Original Liquor Delivery Company
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of CraftShack | Buy Craft Beer Online, Rare Spirits- the Original Liquor Delivery Company
"I placed an order for 9 single cans and one 750ml bottle of beer on 11/19 for a special occasion that was for 12/15. The order was very expensive as I was charged $60 for shipping. On 11/21, the 750ml bottle was prepared for shipping. Then on 11/25, the first 3 pack was prepared for shipping. I was not aware that all of the beers would be shipped separately. Ok, fine. These beers are delivered. I then don't hear anything until 12/5 when I am then informed for the firt time that one of the two remaining 3 packs that I have ordered is out of stock and I can choose something to replace it. Ok, so I respond to the email. They confirm the change of order on 12/6 and I wait again. I then receive another email on 12/11 that says the beer that I chose to replace the out of stock 3 pack is now out of stock and the other 3 pack I'm waiting for is also out of stock. So 3 weeks after ordering, I then find out they are out of stock when the website clearly states they are in stock. So at this point, I decide to cancel the 2nd part of the order. I no longer want replacements for the two 3-packs that I never received (including the replacement 3 pack). A few days later I get the refund. So I received one 750ml bottle and one 3 pack of cans and I had spent $60 on shipping. The refund was for the beers I never received and $12 for shipping. There is no way that this is fair in my opinion. I wrote back and explained how I feel this is not fair that it was $45 to ship one bottle and one 3 pack and it is only $12 to ship two mor 3-packs. From that point on, silence. No one cared to respond to me. I will never order from craftshack again. The instock issues are one thing, but the fairness of the refund is what has me even more upset. And the automatic $9.99 product protection...what are they protecting? Clearly it is not a protection of what is in stock when ordered."
"Not happy with this company. First some of what I ordered ended up not being in stock despite the fact that they said it was when I purchased the beer. Now I’m still waiting on the remainder of my order which was purchased 3 weeks ago. Shipping was also very expensive. I won’t give Craftshack my business again."
"Horrible company to work with. I ordered about 300 dollars of craft beer on September 3rd. On September 7th the company shipped them to me but they never made it as the shipment was marked as having a "shipping exception". I notified the company on September 13th that there was an issue with the shipment and received a quick email back stating that they were aware and working on a fix. Finally on the 20th they stated that they reshipped the package but I only received 1/3 of the order. I contacted the company and they told me on October 2nd that several of the beers I had chosen were no longer in stock and suggested replacement beers or if I didn't reply they stated I would automatically be given STORE CREDIT. At this point I told them I wanted a refund on all of the unshipped beers and on October 5th I received a refund for roughly 1/3 of the order. I then had to email again inquiring about the remainder of the order. On October 10th I received a tracking number for a shipment of what I thought were the rest of the beers but only received 4, leaving 5 unaccounted for and not-refunded. Nearly a month and a half later and I am still working with customer service to either receive the rest of my order or be refunded. I had high hopes for these guys when browsing their items but I would not recommend doing business with them!"
"I notice that you guys don’t have an actual place to post actual reviews. That actually makes me see how only the good reviews get posted. Hence the 4.8 rating. I feel like I’ve been dupped on many levels and it’s sad that an actual review will not get seen by customers to know what to avoid. Deceiving much? Ok first, it says things generally ship within 24-48 hrs. I placed my order for 100 plus odd dollars of beer on August 30th. Real ship date, September 8th. A lot longer than 48 hrs. You do the math. Next, 1201 Orange street Wilmington Delaware is the listed address. Oh that close, I’ll get it pretty fast. Nope. Dupped again. My beer shipped from San Francisco on the 8th. The brewery from which I ordered all my beer is in Indiana. I could have driven there and got it faster. Delivery date, was the 15th of September. Nope dupped again. Moved up to the 14th. Take off work to sign for it and get my delivery. Dupped again, by fed ex. This is what happens when you don’t allow someone to pay for expedited shipping. Wake up on the 14th, delivery date changed back to the 15th. And I still don’t have the beer. Questions? Where has it been for days? It departed on the 11th from California but was shipped the 8th? I literally had no updates on the fed ex app or from craftshack notifying me of any delays until this morning when it said it arrived at a hub nearby. But not to be delivered the 14th, to be delivered the 15th. So has the beer been sitting somewhere? Anywhere? No expedited shipping huh? Lastly, don’t let the reviews on the site fool you. Yes they are rated 4.6 or 4.8 or even 4.9. They don’t have a place, anywhere on the site to post a review? Dupped. The only negative reviews, there are like three, one is blanked out under review. The other two, the were allowed to be posted by the reviews controller (reviews.io). You do the math. Obviously your rating will be greater if only the best reviews are let through to bolster your rating. This site, business has great potential. But be real with your customers. Do better. And maybe allow better shipping options, maybe more central hubs for products, maybe allow a customer to choose which carrier they use. The decision should be ours. I personally will not be using this service again. I’d rather drive to the breweries myself and save the hassle. Will post photos if I finally get my beer."
"Great online shop with a plethora of choice. I've order twice now both shipments came in with in a week the first being 7 day and the second being just 5 day. Shipping is high but thats the norm when shipping g any beer from anywhere. Will continue to order my craft beer from craftshack. Thank you guys for being awsome!!"
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