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Costco Tire Center
900 Center Boulevard South, Newark, Delaware, United States
About the Costco Tire Center
Costco Tire Center in Newark, Delaware, is a one-stop shop for all your car repair and tire needs. Conveniently located at 900 Center Boulevard South, this institution offers a wide range of services including tire installation, rotation, balancing, and repair. With a team of expert technicians and top-of-the-line equipment, you can trust Costco Tire Center to keep your vehicle running smoothly and safely. In addition to their repair services, this institution also offers a selection of quality tires at competitive prices. Whether you need a quick fix or a new set of tires, Costco Tire Center has you covered.
Photos of Costco Tire Center
900 Center Blvd S, Newark, DE 19702, United States
Opening hours of Costco Tire Center
Monday:
10:00 - 20:30
Tuesday:
10:00 - 20:30
Wednesday:
10:00 - 20:30
Thursday:
10:00 - 20:30
Friday:
10:00 - 20:30
Saturday:
10:00 - 19:30
Sunday:
10:00 - 18:00
Reviews of Costco Tire Center
"Tire are good and priced well. The center seems is understaffed. Booked an appointment and came on time and handed over the car to them and when checked after more than an hour I was told the car will be worked in turn!!! Not sure why the apportionment if they will Not work the car at that time."
"I got tires installed today. The staff isn't the issue as much as it is Costco the corporation and/or upper management. All the negative reviews about customer service should be provided the context that the store seems to be understaffed and insufficiently supported. I heard an employee mentioned that their printer has been bad for over a month. How is Costco not able to get a new printer within a week? The store has a lot of volume despite the negative reviews. You will experience much of the negative aspects mentioned in reviews. I have to give staff credit for doing the best they can with what they have. They are humans and when you don't work in a good environment most humans will succumb to the negative impacts of that. It's no excuse but the reality. Ultimately if you hope for the best but plan for the worst you won't be disappointed with your visit"
"1) Very short in staff. You wait for the whole day to get anything done in your tires. 2) The customer service in this department are not helpful at all. They just want to make you leave and not come back again. Maybe because it a lot for them and they are short in staff as they say. 3) The quality of the service is not as good as it was, I’m not sure it’s only this branch or it’s for Costco in general. I hope they get back to that great service I liked about it before."
"I will not buy tires at this location again. Customer service was awful. I arrive at 9:50 AM for a 10 AM appointment. I was eighth in line when the doors opened. I stood in line for a full hour (with an appointment) before completing check-in. (1) The service counter is understaffed. (2) The clerk was not adequately trained (never recorded my mileage and incorrectly recorded my cell phone number for notification when work complete). (3) There appears to be a lack of proper inventory control procedures as every customer required 5-10 minutes of manual search to determine whether their tires were on premises or not."
"4.5 hours!!!! I was warned by others and I did not listen. Arrived before my 1pm appt. Eventually left about 5:30. I would give this place zero stars if I could. When I got to the Christiana tire Center at just before 1pm, I asked how long it would take and was told 2-3 hours. I expected 1 hour maybe a little bit more. I said if over 2, then I will have to come back as I need to get back to work and cannot lose a day of work. They looked into it and then assured me it would be no more than 2 hours. The guys were all really nice. I grabbled lunch, wandered the Mall and Costco, etc. Pushing over 3 hours now and the car still isn't done. I kept my cool the entire time being unreasonably pleasant as my work day is quickly wasted away. Finally after 3.5 hours I get the call that the car is finally done. Now for what may be the worst, most disrespectful part- I bought tires a couple weeks ago with the rebate offered. A week later another advertisement comes out with free installation in addition to that same rebate. I figured the typical great response from Costco would be they would just adjust it for me. Not so! After the car is finally done, I had to wait and then talk to a supervisor who (long story short) said they could not/would not adjust it for me. He then got me a general manager (another long wait) who gave me the same response. Eventually I said just throw me a coupon or something, so I do not feel like a chump for being here for over 4 hours in addition to thinking you guys would do the right thing and refund me the additional rebate, even if not the whole thing. The guy said he would check something out. I never say him again and after 20-25 mins I finally get my keys from the front desk gentleman. He asked if I wanted to wait any longer for the manager, and I told him the manager must have forgotten about me and I had to leave. I was almost expecting a follow up call either about the extreme delay or the additional rebate. But of course I did not get any call. The shame of it is, I could have easily just cancelled my order and placed a new one, but I thought I was doing the right thing as I knew the tires were already delivered there after I ordered them. I wanted to get my other 2 cars done there in the upcoming months, but maybe Costco is only good for bulk food and I should stick to the local tire places. Side note- It is a very open space in the tire area waiting room. I overheard a conversation of a supervisor/manager saying they had to get more appointments in each day. The other guys were later complaining in the background that there were not enough guys working. It struck me later- they want more appointments for more revenue per day, obviously. Which makes sense. But it does not mean get more cars done faster with more employees. I guess they are trying to hit some specific corporate targets and customer comes last."
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