ACME Markets Pharmacy,

100 College Sq, Newark, DE 19711, United States

"This pharmacy is an absolute joke. We're traveling and needed to get a prescription filled early. My doctor sent the refill in, usually I get a text the same day that it's ready, but a week went by and nothing. I call the pharmacy and immediately I'm put on hold. 20 minutes later, I gave up and called back, no answer. An hour later I finally got a human and she explains they can't fill the prescription for another week and that's it's too early and insurance won't cover it that early, but the day she wants to fill it is the day we leave. So I ask if there's anything she can do, she says she can try to do it a day earlier if the insurance company would let her. Still concerned we had no backup plan if there was an issue the day before we left, I asked if there was any way to check with the insurance company to see if there was some override for circumstances like travel. She tells me I have to call the insurance company for that. So, an hour on the phone with the insurance company later, they're absolutely bewildered why I'm the one calling them because the pharmacy has a specific number they are supposed to call for overrides and it's a simple process, they could fill the prescription today if she just calls the number. So, I call the pharmacy back and explain I've spoken to insurance, the pharmacy has to put in a request. Well now, she says they'll fill it three days early because that's the federal limit on how early they can fill it, but makes no mention of insurance being an issue. So, I'm confused now because I've been told now multiple different things, none of them lining up. The insurance company apparently isn't an issue, and never was an issue, and I just wasted an hour of my time trying to sort that out. I ask to speak to the manager to both get clarification why I've been told different things each call, and why I wasn't just told from the beginning the earliest it could be filled was three days before the date. The manager could not have cared less about the issue. When I pressed that I'd wasted all this time today and didn't need to, her best advice was to have our prescriptions filled somewhere else if I didn't like the service I was getting. If you want rude employees and to waste hours of your day, this is the place for you."

"The slowest service I have ever seen. Will never return."

"Worst customer service! I called and asked specific questions about the prescription sent in the pharmacist I spoke to answered all my questions incorrectly and I was not given the correct med. When I got there and was speaking to a pharmacist face to face I was told that my provider cannot request certain brands (I need a specific manufacturer because that is what works for me) and that it needs to go to someone else to approve which would not be happening (great!) But the reason the prices are so cheap is because they keep the worst brand of generic in stock.. may not be for all meds but for the one I take its the worst on the market right now."

"The pharmacist is nice but slow. They really need to get someone to run the register. Their prices can’t be beat if you don’t have insurance."

"three ladies couldnt get the three simple medicine right away, there is no one but me and i have wait for an hour. They were just talking to other, not doing work at all. I have no idea why acme hire someone like that."