LL Flooring 23 University Drive, Newark, DE 19702

"I had a pretty good experience. This is my second time coming to this store in order to make a purchase. I wish there was more to choose from."

"This is a review of LL Flooring in general, not this specific store. I recently purchased 11 boxes of oak hardwood flooring for personal installation. It was purchased online and shipped to my local store in Newark, DE where I picked it up. I allowed the wood to reach an appropriate moisture level over a couple of weeks. I finally opened the boxes and went through the wood: this was lower grade wood I had purchased, but I found multiple pieces of wood in a state of actual decay. I found live bugs on several of these pieces. There were insect holes (picture 25 insect holes on a 4' piece of hardwood) on many other pieces. The overall quality of the wood was so poor, that I used very close to all 11 boxes (220 square feet) to floor a room that is around 170 square feet--I purchased extra because this was my first time installing a hardwood floor and was being cautious. I called the local store in Newark, DE and they referred me to a 1-800 number. I have no problem with the local store as they were simply the intermediary. I have been dealing with different people from LL Flooring since; they opened a claim but it has been moving rather slowly. Unclear how this will turn out. I would recommend avoiding LL Flooring. If you do deal with them, I would say purchase in person (not online) and/or open the boxes in the store and make sure you know their return policy. In my opinion, you should not have to purchase 1/3 extra wood when you install hardwood flooring."

"I wouldn’t buy here not even if they pay me to do so. The products and prices are fine but the people working on Sunday March 5th had zero customer service training. They didn’t even want to work or sell anything. We ended up leaving."

"I felt I was treated very rudely by the staff at the store. There was an issue while loading my flooring onto my truck, one of my boxes fell on the ground and broke open. There was damage to some of the pieces and they acted like this was not a big deal as they could be used for cut pieces. When I went inside to resolve this matter, I was made to wait while they were helping another customer, not even acknowledging my presence. I feel that my issue should’ve been resolved immediately. It seemed to me that they already had my money, so it didn’t matter how they treated me at that point. I was offered a very small amount of compensation for the damaged box but at that point the money didn’t even matter to me I was furious about how I was being treated. I will never buy any kind of flooring from this company again."

"Not a lot of wait time once paid for in advance, and scheduled. Tranquility Butterscotch LVP looks great on our floor overall, but I did have a concern with how they left gaps around my door of bathroom and some bedroom area, and the area as you come up our stairs. I spoke with contractor Sean twice, and was told twice that "we are not contractors, we do floor work". I feel as though providing quality service is NOT a priority for them at all. We were forced to pay up front, and now have to pay more money to have these areas fixed so they look cosmetically correct."