Homewood Suites by Hilton Philadelphia-City Avenue
4200 City Avenue, Philadelphia, Pennsylvania 19131
About the Business
Homewood Suites by Hilton Philadelphia-City Avenue is a premier lodging destination conveniently located at 4200 City Avenue in Philadelphia, Pennsylvania, United States. Offering a comfortable and relaxing stay for both business and leisure travelers, this hotel provides spacious suites with fully equipped kitchens, complimentary hot breakfast, and a range of amenities including a fitness center, indoor pool, and free Wi-Fi. With its convenient location near major attractions and business districts, Homewood Suites by Hilton Philadelphia-City Avenue is the perfect choice for a memorable stay in the City of Brotherly Love.
Reviews
"My entire stay was amazing. From the comfort of my room to checking out when I left. I really didn’t want to check out but I had to head back down to Florida. The front desk staff was amazing as well!"
"Very nice and big, includes a kitchen, bathroom, desk, bed and pullout couch. The bed is fine and there is plenty of space, but the pullout couch is as thin as a pancake. We told the staff in advance we would use the pullout couch, but had to ask twice for the bedding needed. Other than that the room is good and at"
"I am a 20+ year Hilton Honors member and have stayed at all the various brands over the years. I currently have Diamond status and have NEVER had such a disappointing stay at a Hilton property. Please let me count the ways: 1. We arrived after 10p on a Friday night to a lobby full of people with suitcases. Why you might ask? The computer server was down and the one front desk clerk was running guest triage along with trying to get the help desk to recognize the urgency of the situation. Thankfully, there was someone in housekeeping escorting guests to their rooms if they could confirm they had checked in on the app and could show their assigned room number. 2. We awoke to text messages in the middle of the night asking if we were still planning to arrive for our stay. We were in the hotel, asleep in our room. I don’t know how else we could have indicated our intentions. My receipt says our first night was charged as a “No Show”, but we were there. 3. Breakfast ended at 9:30 and by 9:15 when we arrived, everything was pretty bare. We had to ask for bowls for oatmeal and scrape up the last of the powdered eggs. There was only one elevator in service and by the time we got upstairs, our food was cold. Thankfully there are microwaves in the rooms. 4. We used the app to message about no heat in our room since the desk phone didn’t work (1202). We got an immediate response that the person would be right away to check on it. About an hour later we messaged again that no one had arrived asking for assistance. We ended up having to use our cell phones to call downstairs and finally the technician arrived. He told us we’d have to move to another room, but there were no comparable rooms available so we ended up moving to a smaller room for the remainder of our stay. 5. When we unpacked and went to shower for our night out, we discovered that the new room only had one bath towel in it. We tried to call down for more towels but once again the phone didn’t work (901). Thankfully, someone answered and housekeeping brought up towels right away. 6. The breakfast situation was even more scarce on Sunday morning. If you serve until 9:30, you should have food available after 9am or just close up the breakfast room at 9:00. 7. The ice machines on 12, 11 and 9 are all out of order. 8. The toilet would turn on and run at odd times in our second room so we just closed the door to the bathroom to sleep without interruption. 8. My husband spoke to the manager on Saturday evening who made assurances about providing some compensation for our stay, but we haven’t seen anything. On a plus note, there is some free parking on the street, the staff was nice and the rooms are pretty well outfitted, though obviously in need of repair."
"Location of hotel was fine. Checking in took for ever because they had booked my name backwards and wanted to argue that I did not have a reservation. Once that was squared away 20 minutes later we head to our room. Get into the room and find out that our double queen bed room was a double full bed room. We had a total of 4 people staying in this room and the beds were ridiculous small. Went back to the front desk to be told that they are queens when we know for a fact they aren’t and are forced to just rent a 2nd room to accommodate for our other quests staying with us. Over quality of hotel was not great, front desk and online both said complementary breakfast, was not there had to pay inside the Resturant for breakfast. If I could give a zero rating I would. Will not be staying at this Hilton and maybe not any other Hilton ever again."
"Came in with a group of people, and checked in, but oh my.... the room did not look clean, lint , food crumbs on floor, toilet was not working, and dirty dishes in microwave left from previous guest. Very disappointed in the quality of the rooms and cleanliness. Halls had a bad smell and elevator had such a dirty filthy odor. Definitely need new housekeeping department."
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