QDOBA Mexican Eats 5609 Concord Pike, Wilmington, DE 19803

"This restaurant is a solid choice for fast casual dining. The value is great, the portions are good, and the food is fresh. I gave a slight ding because they sometimes put too much cheese on, but that's a personal preference and you just have to tell them to not put so much on. The atmosphere is great, and the service is especially nice. Anna, in particular, always goes above and beyond. She makes customers feel welcome, and always does her best to ensure that customers get exactly what they want. I've also seen her remember people's name, which makes people feel welcome and want to come back."

"Third time coming in for DD pick up. Never a good experience, never once picked up an order. Always have to unassign the orders from this store which hurts my stats. Employees don't care and talk in a rude manner. Last few times they were giving me an estimated 5-45(!!!) minutes. Like what's going on? Unassigned. This time, they prefer to chit chat with each other about personal matters in front of the customers instead of making orders (Plus there is no music so you can hear everything). The counter girl with blond hair had her friend came over and started making her food right away skipping all other orders, plus being very slow because they were also discussing the personal stuff. Took her 10 minutes to make a burrito. When I asked her how much longer on my DD order, she wasn't even aware justifying it with the fact that she just came in to work. I asked her to speak to a manager, he started telling me that they have other orders to make and I asked him why there is no people who is making it and he started giving me lame excuses about another guy being on break. Meanwhile he is standing there and cutting peppers (and then he disappeared somewhere in the back) instead of making the orders himself as well. I think that if you are short on people and you see customers waiting, you should make the orders first and then prep the food. This is not how the business is done. If you can't fulfill the orders on time, why even have business with DD? Store owners should understand the policies. The ambiance of the place also could be better. Trashed bathrooms and sticky floor everywhere, absence of music - not a good vibe. Can't speak of the food quality, but with these disrespectful employees I don't think I will ever want to order food from this store myself."

"Waited 20 minutes for an online order. Dude that made my food was talking on the phone the whole time. Unfriendly and unprofessional. Cussing someone out. Order double chicken and got mostly lettuce. Won't ever be back to this one again."

"Hours on Qdoba's website reflected Open until 10 pm on Mondays. Arrived at 930 pm and Closed. No sign with hours on the door or even a handwritten note posted to explain why closed in contradiction to the hours posted online. Need to update website hours for customer reliability and basic customer consideration. Impossible to find another place open now that's not fried food to feed everyone since most places in this area close before 9 pm. Online ordering was still open for the store before we arrived and we had almost placed a pickup order. Glad we didn't!"

"Great Customer Service / Atmosphere Was Comfortable / Peaceful. The Most Important Thing Order Accuracy - My Order Was Correct / Complete With No Issues. I Had A Great Experience. I Am Now A Loyal Customer."