Casapulla's Hockessin Subs & Steaks

"Ordered 2 subs. Roast beef and Bobs club. Was very disappointed. Called to share the feedback. Lettuce was old. Loaded with onions. Light on the meat. Manager didn’t seem to be concerned. Told me lettuce is cut everyday. Advised her to go eat a handful of the lettuce and look at what they are selling. More defensive than appreciative for the genuine feedback on our dissapointment. . ."

"My family and I are so very disappointed with the service at this establishment. We order here all the time. Sometimes they miss the mark but today was unforgivable. I called and spoke to the Manager Racheal. She could care less about the fact that the food was spoiled. Three of the Old School hoagie we ordered were gross. The meat was rotten. I let her know we reordered 3 Hoagies but this time it was the regular Italian hoagie. They were perfectly fine. The meat and cheese on the Old school and regular hoagie are totally different except the imported ham. The difference is night and day. She kept insisting that she cut the meat last night. It's obvious she can't tell the difference between fresh cut and spoiled meat. We didn't want our money back... we just wanted them not to sell the bad meat to the other people. Rachel was very dismissive. I'm so disgusted with her attitude. It was like talking to a brick wall. Needless to say I will not be ordering from this establishment and will definitely inform my family and friends to Never order from a place that doesn't care about feeding their customers bad food. All she had to do was check the meat used for that particular hoagie. I pray no one gets sick. So since Racheal replied to my comment... you spoke to Casandra not Barbara. You were rude and kept insisting that you cut that spoiled meat the night before. When I called you to let you know the meat was spoiled you were clearly offended. I did not cuss at you until you tried to end the call abruptly. You kept cutting me off by trying to explain the difference in the meats used on the hoagies. That part wasn't the problem. THE PROBLEM WAS THE SPOILED MEAT. EVERYTHING ELSE ON THE HOAGIE WAS FINE. A SIMPLE APOLOGY WOULD HAVE DONE WONDERS. You Cleary do not own this establishment. Manager I highly doubt that. If you are you need to be retrained in customer service. You lied in your response which shows your lack of character. Who would want to come back to an establishment where customers clearly are not valued. We will happily take our business elsewhere. Get that training ASAP!"

"Absolutely disgusting old school hoagies with spoiled meat. Called to let the manager (Rachel) know the food was gross. She insisted it wasn’t. She was rude and not at all helpful. We spend over 100.00 on one order and the manager didn’t care that bulk of the was not edible. Never Again. The best thing was the Herr’s chips."

"What a fantastic experience!! Loved the Cheesesteak was perfectly seasoned and they packaged everything perfectly since I got that and an Italian hoagie to go. Shows great pride in the product they sell you!! Fantastic onion rings as well. Counter service was Top Notch very nice people."

"I’ve had my share of cheesesteaks, but I have to admit this is one of the best cheesesteaks with fried onions and mushrooms that I’ve ever had! I did order extra meat, well worth the money. The roll was fresh and soft and absolutely a delicious sandwich!"