Waffle House

"Went here after work with my peers. OMG, the waitress was horrible, she never came to the table to make sure we needed anything. She was so into the customer sitting at the counter, she paid no attention to anything.The cook had to tell her to bring our drinks, she didn't get my husband's order right. My co-worker ordered gravy for his hash brown, she came back and said, they didn't have any. He ordered chilli and she checked to see if they had any. Then asked the cook if it was still good, the cook looked and passed by and said, she wouldn't even give that to her dogs. The most positive thing was that the cook made sure our order was right. She made sure the waitress made our waffle which she forgot to add to our meal. The cook came back to check several times to insure we were good She took the initiative to provide better customer service than the waitress on duty. Not sure, I would go back here again."

"Ordered pick up. Staff is ALWAYS extremely rude here. She did not give me my coffee or utensils and they forgot the pecans in my waffle. Luckily the food is always decent no thanks to the ugly dwarf women that work here. If I were managing this place I'd work on manners with my staff. Paying customers deserve respect. Your not doing me any favors I'm putting money in your pocket so do your job with a smile even if it's fake otherwise find another job. Treat others how you want them to treat you. It's because of rude staff that loses establishments customers."

"I drove 1 hour to come here and it was WORTH it, the food was amazing and the place and atmosphere was pretty good. And my waitress and food timing was amazing. My waitress was extremely nice and helpful, gave some Waffle House sauce and the food was so good, and it came fast too, no long waiting. Would drive an hour or 2 to come here again. Props to the waitress Mandy, insanely nice and I hope everyone gets her as the waitress."

"My boyfriend and I came here a few weeks ago because we were doing some late night traveling home from a trip and wanted to stop and get a quick bite to eat and this was right on our route home so we stopped by. The food was decent except the waffles weren’t as thick as other waffle houses I’ve been to and also didn’t have the signature Waffle House logo on the waffle. The service was great though we would definitely come back again in the future."

"I was in for a late breakfast travelling through Delaware. I'm a Jersey guy and while we have plenty of awesome diners we don't have any Waffle House. I spent a few years in GA and FL so I know what I'm missing. Also, I've worked every position in a restaurant from top to bottom and I have over 20 years in the industry. My experience today was one of the best examples of what the hospitality industry should be... I walked into a gentleman putting down a new floor mat by the door. He said "good morning c'mon in, we have a fresh red carpet for you" I laughed said thank you and headed to the counter. Nicole greeted me and took my order and then I got to enjoy the show. My breakfast came out quickly and correctly. It was somewhat slow but the entire staff was still engaged and helped each other. I quickly noticed that the man who greeted me was the manager. Not by name tag but by his energy. He owns every piece of that restaurant. He watched the grill register and every table while he was doing other tasks. All with a beaming smile. He even gave the heads up to the staff as he saw a regular pulling in. I believe I overheard the man likes well done bacon so they started cooking it before he was even parked. Shortly after that the manager was holding the door for the regular, who is older and uses a cane. Everyone was all smiles and happy to see each other. As the gentleman walked to his table the manager threw some James Brown on the jukebox. I thought... man did he do that just for the customer? Sure enough the regular then starts talking smack to the younger staff that they don't know nothin about James Brown lol. Rory Douglas is the manager. I know because I went out of my way to call and ask after I left. I was blown away by the phenomal experience Rory provided. He is an absolute shining star in his field. It's clear the pride he takes in his work. You can see it trickle down to his staff as well. It seems he's established a great work environment. Here's the part where I could say something like "keep up the good work" but it's a waste. I know Rory is going to keep absolutely crushing it. If this location isn't a training store you're making a mistake. Rory is an absolute professional and he could easily be the model for all waffle house management. Thank you to Rory and his staff."