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Banfield Pet Hospital
1291 Churchmans Road, Newark, Delaware, United States
About the Banfield Pet Hospital
Banfield Pet Hospital in Newark, Delaware is a leading veterinary care institution dedicated to providing high-quality and compassionate care for pets. Located at 1291 Churchmans Road, this state-of-the-art facility offers a wide range of services including preventive care, vaccinations, dental care, surgery, and more. With a team of experienced veterinarians and staff members, Banfield Pet Hospital is committed to keeping your furry friends healthy and happy. Visit us today for all your pet care needs.
Photos of Banfield Pet Hospital
1291 Churchmans Rd, Newark, DE 19713, United States
Opening hours of Banfield Pet Hospital
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 15:00
Sunday:
08:00 - 15:00
Reviews of Banfield Pet Hospital
"We got our first puppy CeCe and enrolled in Optimum Wellness Program with Banfield. I am very pleased to say team at Banfield Christiana is extraordinary and they take excellent care of CeCe. Dr. Chris,Dr. Katherine,Nurses, front desk and technicians are excellent, very caring, knowledgeable and ready to answer any question. Staff is easily reachable by phone and i am glad to be part of Banfield. Further, it's very easy to schedule appoints of your choice and everything is online as well. Thanks Banfield!"
"On Sunday, November 25 I walked in and went to the front counter where I was greeted by a gal with longer dark brown hair and a bull ring nose ring. I told her I wanted to schedule an IN ROOM appointment that we are from the Orlando area and I’m here working but have been receiving notifications that my dachshund Bailey needed some things done from her plan. I again said room appointment and explained I hadn’t met the Dr’s there before and that Bailey has some extra medical challenges that I would also like to show and discuss. AGAIN explaining why I wanted a room appointment and that room appointment only. She assured me no problem that next Saturday, December 2nd had several open room appointments. I responded “really on a Saturday? “. She said yes that weekends are typically more open than week days. She offered SEVERAL different times on Saturday AGAIN I confirmed room with a dr appointment only NOT a drop off. I agreed to the 10:15 and Baileys appointment was booked. Saturday, December 2nd comes around and unfortunately my other dachshund had started vomiting due to ingesting some bed stuffing earlier in the morning. At 8am when they opened I called and spoke to someone and I shared that I already had a 10:15 room appointment and asked if Reese could possibly be seen as well. I was told that I did not have a room appointment!!! ARE YOU KIDDING ME?!?!?!? She said the appointment had been scheduled as a drop off. I explained the entire experience from Sunday and why I booked a room. She said it was only drop off and that I could drop Reese off too but that the Dr had surgery and it would be later in the day until they were seen. NOT ACCEPTABLE at ALL!!!!! I rescheduled Bailey for another room appointment not drop off for 12/16 at 3:00. I ended up taking Reese to a private Dr. practice for care. I was concerned with leaving Reese for care because if they couldn’t schedule appointments correctly would they treat and see my sick dog this way as well?!?!?!? This location has SERIOUS issues with staffing. 2 years ago when I was up here working I also had appointment challenges. For 3 days I tried calling to schedule appointments again for services that I PAY FOR IN A PLAN but no one would answer a phone call. I ended up driving up to this location and when I pulled up several techs were smoking outside and yes they were Banfield techs not grooming techs from the salon. I get they are entitled and should take breaks. But when you can’t answer phones maybe you shouldn’t be taking breaks!!! I shouldn’t have to call for 3 days with no luck and have to drive up there for an appointment. When I finally saw them go in from their smoke break I attempted to schedule appointments and was told that they don’t answer the phones much and to just leave a message. I had already left several messages that weren’t responded to. The Lakeland location that we use in Florida is absolutely amazing and I have a wonderful friendship with the Dr there too. This location is the worst!!!! Why have plans if you all can’t do appointments???? I’m paying double as I’m paying for plans and paying to be seen at private practices. To top this off on December 3rd I got a “Banfield missed appointment” text!! I didn’t miss it!!! YOU at Banfield screwed it up and I rescheduled on December 2nd!!!!!"
"The treat my dog well, but be prepared to be inconvenienced on arrival. There is never anyone on the front desk or to answer the phone. They won’t take your animal if you arrive even 5 minutes late, but when you arrive early or on time be expected to wait 10-20 minutes just to check in on top of the wait for the doctor. What a joke"
"Horrible cancellation experience. Had a family member who's name was on the account that tried to cancel a yearly service payment. The representative forced him to grab me (person who opened the account originally) to verify the cancelation. Why? All the current paperwork show my relatives name NOT MINE. Rep told my relative that couldn’t be bothered to wait 2 minutes for me to get on the phone, she wanted to hang up on us! When I got on the phone I immediately told her to cancel everything. SHE THEN PROCEEDED TO OFFER US LOWER TIER SERVICES AND PAYMENT OPTIONS, I HAD TO TELL HER THREE TIMES TO CANCEL EVERYTHING. This clinic knows how to treat out beloved pets, but are horrible when it comes to serving the customer!"
"We are truck drivers and our dog Roadie needed his booster shots while we were on the road and we were able to get an appointment for him. The staff was amazing and even clipped his nails and our other dog Tank's nails as well. Tank is a rambunctious Staffordshire Terrier and they were able to calm him down enough to get his nails clipped. He got excited and ended going wee-wee on one of the vets pants and she was so understanding about it and told us not to worry about it. Professionalism at its best at this location. Thanks for taking care of our puppers."
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