Cape Pharmacy

"They were helpful with all my pharmacy questions when I got covid"

"My mother suffers dementia, is insulin dependent thus requires additional support with medications. As her caretaker I moved to Cape Pharmacy because they purported to offer more personilzed, proactive care/service. However, yesterday I found that they had failed to fill a script for her glucose monitoring sticks and the needles for her insulin pen! Naturally, the situation very troubling. I called Cape Pharmacy this morning and asked Julie, owner/head pharmacist, how she was going to resolve the issue of my mom having no means of administering her next shot of insulin, she informed this was not her responsibility although she admitted Cape Pharmacy had failed to fill the script as usual. I asked what she would do to assure we did not suffer a repeat of the situation and she proceeded to tell me I was being irrational and hung up the phone. Julie's conduct beyond unacceptable. Please be warned."

"This is a wonderful, truly local compounding pharmacy. While you'll find some very nice gift items here, this a very serious pharmacy in the good way. Whether you're coming in for your various vaccinations, or transferring a prescription - they're very pleasant and easy to talk with. In the frame of "When the world was a better place when ...", you're always greeted with a polite inquiry about your health. It's simple, but such a refreshing change from the big box stores and their endless lines that make you feel anonymous. Customer service here is very personal, and this is the most "home" I've felt since moving here. My doctor recommended Cape Pharmacy, and I see why now."

"Very rarely do I post reviews. But in this case I am so aghast by the owners’ poor attitude and service I feel it is necessary. I agree with other reviews that the staff is generally friendly and helpful. And we deal with them on a monthly basis. We have a young child with many medical needs, so we are well-versed in insurance navigation, dealing with many people in doctors offices, medical equipment, etc. All day every day. Then came several days this week when both my husband and I had occasion to speak to the owner. WOW! What a poor, distasteful experience with someone who should clearly leave customer service to those she has hired that are better suited. That said, the owner is a representation of the business. The base impression was clearly that I wasn’t important, she was annoyed to answer the phone and as a result made her typical, local, recurring customer feel we were wasting her time and she couldn’t wait to hang up the phone and do more important things. I may have given her more of the benefit of the doubt had this been a one off occurrence. Sadly, that’s not the case."