VCA Dover Animal Hospital,

201 Towne Centre Dr Unit 100, Dover, DE 19904, United States

"RUDE STAFF. I have been here a few times with my cats having bladder crystals. I just called today to get an appointment for my senior cat who is sick. I was put on hold three times and kept getting disconnected, it happens, but when I finally got to a person she was rude. I had some basic questions about cost of care for my cat with severe diarrhea Mostly wanted a price range of labs or stool tests cost and was basically lectured for not having my cat seen since 2017 and told the visit was over 100 dollars and she could not tell me cost of any other testing. she seemed annoyed that I had questions. I called anther office got an appointment with half the cost to be seen. they let me know the cost range of standard blood work and the cost to have his stool analyzed with no headaches. I would not recommend VCA and I will never take another animal there. It is hard when your pet is sick and we all process and deal with that differently when I asked for the office manager the lady that was rude to me answered her name was Tracy when I asked to speak to someone else she would not let me. and then she told me my cat was never seen there. I WOULD NOT GO HERE THEY ARE TWICE THE COST OF OTHER PLACES IN THE AREA FOR JUST THE VISIT FEE. and they are rude."

"Great staff! My Gage (dog)passed suddenly... he didn't have a vet setup in our new home state. They still treated us like members and followed up with us even after his cremation. I am very grateful for the staff during my family and my time of need."

"Very nice vet. The staff was great and super helpful. The facility itself was new and very nice. My animal needed some quick attention and they were able to see me the day I called. The only problem with quality is that there is normally a price associated with it. VCA is a little costly. Not to say that their service isn't worth it, but care can become costly."

"I took my baby girl for 2nd opinion. Unfortunately it wasn't good, however the compassion received and explanation of Xray, etc was very professional filled with Love. They helped & walked us make one of the hardest decisions I've ever made."

"Staff are extremely companionate. VCA charges fair prices for treatment and visits. Great place to take your fur babies"