Kooma West Chester

"Kooma, what happened to you? I've been to Kooma numerous times in the past and never had any major issues with it. Today was awful and I don't think I'll be returning. I'll start with positives, the babimbop was decent and they have a wide selection of food and drinks. The negatives are significant. The rest of our food was subpar, seafood was tough and rubbery, ceviche lacked flavor. Appetizers were brought out with the entrees. Service was abysmal. I had to get up numerous times to ask the waitress about something. After ordering, we sat for over 45 minutes before getting served any food. I can't tell if the waitress was new or lazy or what was going on, but she never checked up on the table unless I went to get her attention. The restaurant was also not looking well maintained, numerous light fixtures were missing bulbs and some tables had damages or holes on their surfaces. Given the price point at Kooma, you would think they would care about maintaining a respectable atmosphere with great service."

"Food- 4/5 Service- 5/5 Ambiance- 4/5 Drinks- 4/5 Value- 4/5 Went to Kooma last weekend for a “parents night out.” Everything was “good”. Nothing really stood out and blew you away, but everything was good. Food was good. Quality was good though, seemingly slightly overpriced. Service was good. Atmosphere was probably a little better than good. Ambiance was fun and lively. People were enjoying themselves. Started with the pan fried dumplings, shumai and edamame. The pan fried dumplings were cooked well with a perfect crisp on the bottom. The shumai and edamame were done well too. We got a variety of rolls that looked very artsy and tasted good too. I will say that my drinks were ok, but they did provide fantastic pours. And the others in my party really liked their cocktails. Definitely a plus in their favor. I would absolutely go back as it was a very fun night and the restaurant fit perfectly."

"The food was good but not great. They served 5 of the people at our table, but my wife had to wait over 20 minutes for her food as they seemed to have forgotten it. They didn't make any amends for her having to wait for the food as it should have been taken off the order. My order was incorrect as I ordered a Pad Thai Combo with beef, shrimp, and tofu, but I got chicken instead of tofu. The noodles and sauce were good, but the chicken was dry. The sushi was very good."

"Such a calm atmosphere, amazing server, beef skewers and miso salmon were FIVE STAR! Definitely coming back, highly recommend!"

"Overall, I really enjoyed this restaurant and the service. My sister and I are both vegan, which can make ordering difficult at times. Unfortunately there is quite a lot of fish sauce in many of the dishes, but our server (Michael) was incredibly helpful. He went above and beyond to make sure that all of our food was vegan and fish sauce free. We had to change up our order a bit, and it honestly turned out amazing! The spicy kooma dish was very tasty, as was the mushroom soup. Would recommend! :)"