Rite Aid,

2034 New Castle Avenue, New Castle, DE 19720

"I've had consistently positive experiences at Rite Aid's pharmacy, thanks to their friendly and helpful pharmacy techs. They go above and beyond to assist customers, answering questions and providing support with a smile. It's comforting to know there's a reliable and customer-oriented team at Rite Aid, making every visit a smooth and pleasant one. Kudos to the pharmacy techs for their excellent service!"

"I have covid, so my Doctor prescribed me medication for treatment. Later, I called rite aid, they told me, they don't have it, they order it, and it will be in by tomorrow, so I said, okay. On the next day I called again, rite aid said, they still don't have it, it will be in by tomorrow. So I missed two days of my medication, but rite aid don't care. The pharmacist should did advise me for another options at the first day that they don't have it, so I could call my doctor for another prescription or transfer it to another pharmacy. I missed two days of my medication, and COVID got me so bad"

"All these people complaining and saying rite aid lost a customer... You do realize that you guys aren't the only people on earth right? They lost you but gained 100 more to fill your place. Be humble, and stop being Karen's. The night crew is very respectful and hardworking to be understaffed."

"At this particular Rite Aid, this is how the associate rings up their customers - sitting on the counter.. I think it's pretty rude and disturbing"

"This Rite Aid is my favorite store however due to a couple of encounters with a young African American female cashier I think I may switch to another one when I need to buy items. Everytime I encounter her she has a very nasty attitude and her expression on her face plus vibes says it all. I once was in to buy some items and the item I wanted was not in-stock. I asked if a substitute item that was plentiful could be used instead and was told "we don't do dat." I asked for a manager and she said, I am the manager rather than arguing with her I brought what I had because I knew it was going to escalate. I informed her I would contact corporate and she shrugged her shoulder and just looked at me. I called the other store on Basin Road and the lady was very helpful and apologized for the behavior of the young lady. Plus informed me that the young lady was not a manager but a worker. Advised me to call back to the store and of course the young lady picked the phone up and I asked for a manager she out me on hold and the call eventually hung up. Now they have moved her back to the pharmacy instead of out the door. Same nasty, rude responses and blank stare. I understand the company is short staffed but she is actually harming the business by running customers away."