ACME Markets

"The Acme used to be my go to place for grocery shopping, but lately I've been having bad experiences with their deli department. There will be a couple of employees behind the counter, totally ignoring the people waiting to be waited on with their backs turned doing prep work that is supposed to be done in between customers. They will ignore the customers until there is a line forming, then stop what they are doing to wait on a customer. NO!!! ACKNOWLEDGE YOU'RE CUSTOMER AND SAY HELLO AND TELL THEM YOU WILL BE RIGHT WITH THEM. DON'T JUST IGNORE THEM! It's every time now"

"On the evening of Friday, November 3rd, at approximately 6:30 p.m., I found myself stepping into the familiar surroundings of the Starbucks located within the Acme store in Centreville, MD. This visit, however, was starkly different from the warm welcomes I’ve grown accustomed to. Instead, I was met with a level of customer service that was not just below par, but deeply unsettling. I approached the Starbucks counter with the usual expectation of a friendly greeting, only to be confronted by an unsettling silence from the employee present—a young woman of Caucasian appearance with dark hair. She seemed preoccupied, and I stood there, invisible to her. With a patient smile, I waited, hoping for a brief acknowledgment that never came. Moments later, another employee, a young white male, passed by without the slightest nod in my direction. It was as if I was cloaked in an invisibility that I neither wanted nor understood. When the woman finally ceased her task, she turned, met my gaze with what I perceived as a dismissive glance, and simply walked away. I received no apology or reassurance that I would be attended to shortly—courtesies I believe are the bedrock of customer service. As a regular patron of this store—where I spend considerable time and money each week—I was confounded. Was this an off night, or was there a more disconcerting reason behind their disregard? Being a black man in an area where the political and racial climate, at times, makes feel more marginalized then ever, I immediately wondered if the color of my skin was the silent reason behind their indifference. Seeking some solace, I reached out to customer service, where I was assured there was no racial intent because the employee in question was Hispanic. However, this did little to quell my unease; being a minority does not preclude one from harboring unconscious biases. While I have no definitive proof to substantiate my feelings, the emotional affect of being treated with such disdain is undeniable. I am left to grapple with the hurt and insult of that evening, pondering the future of my patronage with that specific Acme and Starbucks location. By sharing my experience, I am not seeking retribution but rather some understanding and the hope that this narrative serves as a catalyst for change in how we treat one another, regardless of race, in a space where customer service should thrive."

"I love shopping at acme. It nice and cool. They have really good sales. Excellent service. Excellent meats."

"It's absolutely the best fresh beef deal I've gotten in a very long time. Kudos to whomever assembles the kabobs. You get your moneys worth of beef! I have enough for another meal!!! I decided to look for a meat deal since I won $15 in the meat department with ANY purchase playing the summer fun game!! I first look for the 30% off stickers to maximize my savings. I bought 3 packages, with 3 kabobs each, minus the $15 winnings, a whopping $1.37!!!! The original price for all 3 pkgs would have been $52.63 (See pics for pricing labels). The deal gets even better. There was enough beef from the overabundance on the kabobs that now have enough for 2nd dinner with 7 kabobs!! All for $1.37!!! I marinated in teriyaki sauce and grilled them on the Ninja grill. Mea was so flavorable and tender. I would recommend checking for the 30% stickers. Even with the $15 off coupon, this was still an awesome deal!!!! Most staff are very friendly and helpful. Unfortunately, there are a few staff who always appear just miserable. They will, begrudgingly, help you if you ask nicely ;) The store and bathrooms are clean."

"Clean, well-stocked, friendly staff. Good sales are the reason I shop here, as otherwise the prices are a bit steep. It is also the closest store to me, so in a punch, I am glad they are there."