Silverside Dental Associates: Brice Darla M DDS 3512 Silverside Road, Wilmington, DE 19810

"Silverside dental is a SCAM and money hungry and is the place that will surprise you with bills you will never imagine nor expect and no matter how many times you ask if their services are covered 100% by your insurance or not so you can decide for yourself. They charged me for a service I was never told about because they’re greedy and hungry for money, and then when you call their office you get yelled at. All of my appointments were strictly for teeth cleanings, nothing more, nor less(not the ideal customer). The dentist comes after the cleaning, check my teeth and schedule my next cleaning appointment. But this office still found a way to claim they performed few teeth adjustment 9 months ago (and which typically should have been performed in a separate appointment) without my knowledge nor consent. Now my insurance is investigating if the service claimed was ever done and if it’s legitimate. I think this office should not be in any business would give this them minus 100 stars if that was an option"

"Brice is very unprofessional she just slam the paperwork and walked out of the exam room. Because she wanted to do work Dental work that I explained to her serial times that my other insurance covers those extraction they just don't cover wisdom teeth extraction . She insisted on what teeth she was go take out because she money hungry. I asked what is your suggestion to have the other teeth pulled before the wisdom teeth if it a problem she continues to tell me what she going to do no matter what my other insurance covers. She was going to get paid for the job that was needed not the job she thought she was going to impose on me. My recommendation don't go to her she not a good Dentist nor is she professional or knows how to direct a conversation on what's a best treatment plan for the patient. If I wanted a child Dentist to throw a tantrum like she did then I would've played make pretend with a child. Her tantrum because she doesn't comprehend a adult conversation is disgusting she's entirely too old for her lack of self control. Oh she would've got 0 stars but that not a option."

"I have had the absolute worst experience with this office. I called today to schedule an appointment for my brother who has special need and is a Special Olympics athlete. He has been seen by Dr Brice multiple times in the past, well today when attempting to schedule his routine appointment I spoke to someone on her staff named Stacy. Stacy told me that my brother could no longer be seen by Dr Brice because of an outstanding balance. I asked her what the balance was for and the date of service, Stacy told me it was in August 2020 and the amount. I remembered paying an invoice at the time of service for him so I was totally confused. I asked Stacy could i just pay the invoice, she told me no that the DR patient relationship was was cancelled. I was totally confused .... I told her that I know i paid the bill, Stacy told me that i would have to show her a credit card invoice or bank record proving that it was paid. I immediately called the bank and confirmed that the bill was in fact paid. I called Stacy back and told her that the bank said the payment cleared his account on August 27th. Stacy then placed me on hold for 15 minutes, came back to the phone and said yes, the payment did clear but there was more money owed. I asked her how ? Whatever the bill was that was presented to us was paid at the time of service. Stacy said "oh, that was just an estimate and once we presented the bill to the insurance company there was additional money owed ". I told her that My brother has disabilities however he could only pay what he was told to pay and what the doctors office presented to him to pay. She stated that they sent out bills, i confirmed the address where they sent the bills to and it was incorrect which was even more disturbing because they have a copy of his identification and email address on file. Stacy just seemed very rude and not helpful at all in fact she was down right nasty. I asked to speak to Dr Brice, She told me that I could not because she does not deal with the billing. I then told her that all of these errors are not our fault, that the ball was dropped in their office and it is bad practice to not be willing to fix their error especially now that their error is now showing up as negative credit. In addition she stated that he is being billed for a missed appointment but we had spoken to Dr Brice directly to reschedule the appointment . Upset is an understatement. This is just really really bad and I am highly disappointed that Dr Brice is practicing in such a manner, Stacy could use a lesson or two in customer service. Being rude and dismissive is sure fire way to loose business particularly when the error is all theirs ..."

"After going to different consultations for gum grafting, I ended up going to Dr Brice for a consult. She kind, honest and thorough. I decided to schedule my grafting with her and had it done a week ago. I couldn't be more pleased with the professionalism, wonderful bedside manner and results of the procedure. I would highly recommend her and will absolutely be going to her in the future for any periodontal work I need done. Thank you Dr Brice and staff."