PetSmart

"I needed a large opening syringe to give oral liquid meds to my 150 lb Newfoundland, they were very friendly & helpful, great to my dog. The only downside to Pets mart is their prices can be beat at multiple other stores, but they have great amt of options in store"

"If no stars was an option…I would have picked it!!!! This place is horrible and not only am I never taking my pet again, I wouldn’t recommend anyone else. I was very specific about the cut I wanted and showed the groomer a picture. I received nothing close to what I asked for!! I’m furious AND had to purchase clothes to keep my baby warm. This place should be shut down particularly since after sharing my experience…others have had horrible encounters here as well."

"If I could give NO stars that would be deserving of this so-called Grooming Department! I paid $57 for my dog to be bathe and the extra package for $13 for her to smell good and her bandana. They called and said my dog was ready for pickup. When I got her, the only service that they provided was her nail clipping. She smelled the same and was dirty. I left the store and noticed nothing was done except her nails and quickly returned and asked to speak with the manager. A young blonde lady(extremely rude and unprofessional) came out, I explained why I came back and she said well the dog is here, we can perform the service now and brought out this spray bottle and a cheap bandana, I advised that I would like a refund, she looked up the transaction then said that per the system I was only charged for the bath, seems that groomer realized after I paid and left, she had not performed the service and deleted it out, she proceeded to say my pet was NOT WELCOMED BACK! because I asked for a refund, she demanded to see my receipt, when I showed her my receipt, which proved that I was charged for the service she said, "Oh she (groomer)gave you a discount", and I said , I received no discount, I used loyalty points. She said "Well since you used points, you will NOT receive a full refund." After I left the grooming department, I was so disgusted that I proceeded to the store manager and explained everything to her. She quickly apologized and advised my pet IS WELCOMED BACK. I advised that if the Blonde is still the grooming manager, my pet will NEVER be groomed there again. If they are charging extravagant fees for sub-par or no service, you can waste your time and money with these groomers!"

"This applies to the grooming department, only. The rest of the staff seem lovely. But I’m 100% never bringing my dog back here. This is the 3rd time they told me my dog’s rabies shots aren’t up to date - when I went for the appointment - and, that they won’t be able to groom her. That’s despite having the vet send over the vaccination records. I had a copy of the records on my phone too, and since the last time they did this same thing…. The vet circled the date and the rabies note. Then wrote in capital letters in the middle of the page - WAS VACCINATED AGAINST RABIES ON 10/14/23. The vet told us they do this frequently. But since my dog is over 100lbs and I made my husband help take her and my dog hair bombed his truck and planned our day around this, I didn’t just walk away when they said my records were out of date. I walked back in and pointed out the dates and the notes and the red head lady just rolled their eyes at me and said “I’m not dealing with this, I’m getting a manager.” Luckily, my husband walked in that that point because i was still trying to control my dog and was starting to get frustrated. The manager came in, and said the paperwork was fine and we were good to go. The staff said the paperwork was just very confusing. Despite the bold, caps, and circles… but I digress. They were all just as miserable and nasty when I picked my dog up. So now I wonder, is it laziness? What is it?? Anyway, never ever again. Going to try to find a mom and pop and people who actually care about the pets and customers."

"I will never take my dog here again. When I dropped off my dog Molly for grooming I was told it would be 2-3 hours. 5 hours later I had to call and find out what was going on. They told me she was just getting finished up. Her appointment was at 9:15am and I didn't get to pick her up till almost 3:30pm. On top of all of that, I get there to pick her up and they had the nerve to ask me if I knew her collar was broken. It wasn't broken when I dropped her off or she would have taken off as the collar would not have stayed on her. So on top of the $101 I spend on her grooming which it doesn't even look like she was groomed especially around her ears and her bottom I was forced to buy another collar before I could take her home. I'm not sure what they did to my dog to break her collar but I'm very angry with this whole experience. I have been taking my Molly there for the last almost 3 years and she was even in the puppy training there. But I will never step foot in this pet smart ever again."