Back To Nature Pets & Grooming

"After losing my childhood dog I was certain I did not want another dog. I took my 5 and 12 year old girls into look at the puppies just look. Well I fell in love with one of the puppies and felt so strongly he was meant for our family. The women there were so kind and clearly love the animals and care for them as if they were their own. It was and continues to be an excellent experience as they provide the rest of his shots."

"We purchased a puppy in January of 2023. He came with complementary grooming. We got all the necessary paperwork. Booked his 1st grooming appointment last week. When we arrived we were told the groomer had an emergency and had to leave. Things happen we understand. We were not rebooked rather instructed to call and schedule another appointment. This was done and we were all scheduled for today. We arrived at 845am for our 9am and waited in line with the 3 other pet owners with 9am appointments. When we got to register we were informed we had No appointment today or any other day. When we asked to speak to the groomer we were told she was too busy to speak with me. I found this to be very unprofessional. The customer friendly answer would have been they are currently busy but if you have a few minutes they will come out and speak with you shortly. Give me the option to wait or not. Again there was no offer to make this situation right. This was not my 1st time using their grooming services. My previous dog that I had for 12 years had been using their service since they opened at this location. I am disappointed with how we were treated today. No regard for our time or long time patronage. I will never use there services for anything ever again."

"We have been taking our large 85lb dog here for over 6years for her nails to be trimmed., friendly staff reasonable prices quick availability"