Apple SoNo Collection

"This store took my perfectly fine 2022 macbook and, against my well-explained and explicit wishes, reformatted the machine and installed the latest OS. I work in pro audio and for anyone who knows anything about this large creator industry, using the latest OS is a huge mistake. This was a bell that could not be unrung - because of the way the Apple OS writes security information to firmware. I was told this very information by a tier III specialist on the apple support line. This store found NO workable solutions for semi-bricking my main work machine and I'm STILL dealing with the fallout from this incompetence. Avoid if you can. Apple should shut this store down. I would give zero stars if I could."

"In reading the other past reviews there seems to be an issue at this store with its lack of customer service and support. The good news for me and Apple is I had the pleasure to be greeted by Precious. She approached me and my daughter asking if we needed assistance. We did. My daughter just purchased the 15 Pro max and had trouble pairing her watch. Within 10 minutes Precious had watch and phone paired and all other issues resolved. Then with patience, and her absolute knowledge of the process she helped me transfer my XR to my daughter’s 12 Pro Max. I hope the store manager reads this review and insures that Cupertino is aware of Precious and her consummate approach and attitude."

"This by far the worst Apple Store in the country. The stuff is not flexible at all even is simple matters. I had an appointment for repairing a broken back glass of my daughter's iPhone 13 under Apple care that takes hours to repair. Knowing this I arrived 1h earlier because I had an emergency at work with the expectation to just wait a bit to drop it off and pick it up the next day as usual (if you have 3 kids you know how it is to get the phone for repair and they brake it often) but Damian on the reception couldn’t be more unwilling to help. No we can’t help you or wait until someone become available, you have to leave and book another appointment if you can’t come in exactly on time because we are busy! I came back and the store was empty, (picture attached) and as a payback they had me waiting for 1h for someone to come over and help.The store on a Friday 2pm was almost empty by the way…. I am an Apple fun boy for 20 years since there was no iPhones around but this a first time i visit an Apple Store with such a bad customer service."

"This place has the worst service reps I have ever had the misfortune to come across. Useless but conseited all at once. Apple produce poor quality products and expect you to be thanking them gratefully when they replace them, even when it takes two trips to the store to make it happen. I will never buy another apple product. The bad apple in the consumer electronics world."

"The Apple Store at SoNo collection is an explosion of wondrous creations. From their classic iPhone to their newest HomePod, the Apple Store is incredible. Their iPads are always gaining new features, better software and more. Their music and TV platforms are equally innovative, and they’re always expanding in every direction. This is the same with all of their other products. The only reason it’s four stars is their service: the “Genius” who assisted us was very unhelpful, and did not even allow us to exchange an old device."