Hand and Stone Massage and Facial Spa

"I recently had a very unsatisfactory experience with Hand and Stone. As a dedicated marathon runner, I planned my appointments meticulously around three major world marathons, including the NYC marathon. Despite booking months in advance, the facility made errors in the dates, leading to a complete disarray in my schedule. The mismanagement didn't end there. After acknowledging their mistake, I was promised compensation, which seemed like a reasonable resolution. However, this promise was not fulfilled. When I followed up, the staff claimed to have no recollection of this agreement and did not take any responsibility for the error or the unmet promise of compensation. This experience has not only inconvenienced me greatly but has also shown a lack of professional competence and customer service at Hand and Stone. The inability to correctly schedule appointments and the subsequent failure to adequately address the issue is concerning. It reflects poorly on the facility's operational effectiveness and commitment to customer satisfaction."

"It was a great first time experience, my wife and I booked our appt and everything went smoothly, highly recommend Cheryl and Joe were great and the staff at the front desk was awesome and welcoming. we'll definitely be back. Thank you for having us"

"Although I really enjoy the services provided at this location as well as other Long Island locations, I’m seriously considering canceling my membership as there subways seems to be a shortage of female providers. Every time I call to book a massage they tell me the next available appointment with a female provider is over a month away. What’s the point in paying monthly fee if I can’t get an appointment? If you work during the day and evenings are your only option, it seems to be a problem getting an appointment."

"I always book my sessions way in advance. I am also a loyal customer who comes monthly to see the same therapist. The spa made an error in reservations and cancelled my session very last minute. They left me a voicemail noting a “schedule conflict” and that my therapist could not “accommodate me.” It was ironic, since they called me the day before my scheduled visit to confirm, never catching that there was an issue. I was extremely upset and the manager did not try to resolve this by offering me some type of incentive for the mix up. If a customer cancels same day, then a session is forfeited, but if management cancels you, you receive nothing? It should have been reciprocated and I should have received a credit. I had to call two different times and spoke to the manager both times. I was offered to schedule with another therapist the day after but I only like to see one particular therapist. Again, I see this woman every single month. It was only when I told the manager that I will take my business elsewhere if I am not rescheduled to see my specific therapist that a spot magically opened up the same day, at a different time. It sounds like they’re playing favorites with certain clients. How does someone go from fully booked to a spot opening up? I am sure a different person was cancelled. Just a game of musical chairs. I am only returning to this Hand and Stone because I truly love my therapist, but management is clearly lacking in the customer service area."

"I would recommend Hand & Stone on Wall Street in Huntington and I highly recommend booking with Alexandra if you have a chance. The first time I saw Alexandra I was having an issue with severe pain in my sciatica. She gave me an incredible massage and was able to really focus on the area. She also gave me some advice on stretching and other things I could do to help in between sessions. After that Alexandra was my go-to massage therapist. She is great at listening to whatever needs you may have and has an energetic and positive personality."