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Hand and Stone Massage and Facial Spa
542 Westport Avenue, Norwalk, Connecticut, United States
About the Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa is a luxurious beauty salon and spa located in Norwalk, Connecticut. Our skilled therapists and estheticians offer a wide range of services including rejuvenating massages, soothing facials, and pampering spa treatments. Whether you're looking to relax and unwind or address specific skin concerns, our team is dedicated to providing you with the ultimate spa experience. Visit us at 542 Westport Avenue to indulge in a day of self-care and relaxation.
Photos of Hand and Stone Massage and Facial Spa
542 Westport Ave, Norwalk, CT 06851, United States
Opening hours of Hand and Stone Massage and Facial Spa
Monday:
09:00 - 20:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 20:00
Saturday:
09:00 - 20:00
Sunday:
09:00 - 18:00
Reviews of Hand and Stone Massage and Facial Spa
"Customer service is terrible. Booked the wrong appointment for me and charged me $55 for not showing up to an appointment they incorrectly booked. No apology and I was told they don’t make mistakes and it’s not their fault. Got a gift card for the holidays and had to use it in order for them to refund the charge, gift card was well over $100 and I will not be getting any money left from that. I never used my card to pay last time, I used a gift card, I only used it to leave a tip. I didn’t even have $55 in my bank account so my account was overdrawn -48. I have a debit card and I don’t understand how a charge can go through if I don’t even have the funds. I called my bank and they told me they charged it as an automatic payment so it will go through. Absolutely ridiculous that they keep your card on file, that should definitely be illegal. I’m not paying with a card why keep my information? Cancelled my card and will never be going back there."
"Went here and had Luke who was so amazing! He asked what pressure i wanted, and checked in here and there to see if the pressure was still ok. He was very professional and did an amazing job on my tight muscles. I was 10 mins late to my appointment and when Luke left the room I looked at the clock and he stayed five minutes past my appointment time! So kind. I couldn't recommend him more highly."
"I had a wonderful experience today. I started with a massage by Luke who was amazing ! Asked how the pressure was and he did a wonderful job ! Next I went for a facial with Manny and he had an amazing personality, very communicative about what he was doing and gives a wonderful facial. It was my first time and I will certainly be back !"
"The actual massage therapist and sauna treatments here have been amazing. However I’m very disappointed and angry to say the least with the front desk customer service at this establishment. I haven’t been there in 10 months and this past Friday I received an alert that the establishment charged my credit card. Once calling I found out that Melissa charged my account for someone else’s services of course without my authorization or verifying. Initially, Melissa didn’t even apologize for her error she just gave a lame excuse and then stated that my card was on file to authorized the charge. LIES!!! I never authorized anyone to use my card!!! I was extremely furious with how she handled the call and requested an immediate call back from her manager. Well here we are 3 days later and I called several times but no one has had the decency to even contact me yet! At this point if I could give them no star I would!!!"
"Megan is the best! Best facial I’ve ever gotten, I now try to go once a month. Massages are great too, I’ve tried a few different people and they were all consistently good. Great front desk people with easy scheduling/rescheduling. I would suggest becoming a member, if you go often enough it is worth it. Parking is easy. I will say that it’s bare bones as far as the waiting lounge goes but I don’t care about that stuff, I prefer the quality be on the actual services I’m there for."
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