Optum Multi-Specialty - Briarcliff Manor

"For a company whose primary business is patient care they do everything they can to make your experience as miserable as possible. If I could give them zero or negative stars I would. The staff couldn't possibly care less about doing their jobs or showing up on time. After arriving at 8 am for bloodwork no one was in the office to check me in until 8:20 and the lab tech didn't show up until 8:45. BTW, the website (which also stinks) showed the lab opening at 8:00 am. After fasting and waiting for an hour for my bloodwork, I was told the orders weren't put in! The phone system stinks, the website is unusable, and the staff there clearly don't give a damn. While I love my internist it's clear the practice, managed by some Wall St. corporate entity no doubt, is not interested in providing patients with a good experience. Time to find another practice that cares... or is that like finding a unicorn these days?"

"The dr’s are great, but similar to others, I stay on hold for over 30 minutes if I need to speak with the office. The online portal is unreliable and sometimes won’t let me book an appointment online, hence having to call. Very frustrating."

"Caremount patient since I was born. It was bad before becoming Optum but now I am totally done. The wait time to get a human being on the phone is never less than 30 mins. The front desk staff?? Miserable, rude and unaccommodating. Shame because they have great doctors. Moving on."

"I love our pediatrician (Dr. Krohn) and would give 5 stars if it was just about him. But the office management has gone downhill in the last year. They rarely answer the phone and are sometimes rude when requesting an appt. You can be on hold for a half hour before speaking to a live person. Sometimes I can't even get through and give up."

"Waited 9 months for an appointment. Showed up and they informed the doctor retired. I did not receive a call, text or email. The receptionist was extremely unhelpful and frankly rude about it, since I was explaining how I received conformation texts and registering paperwork. So happy to leave this practice and caremount and switching to Northwell."