Baystate Eye Care

"Srry for hanging up that was my bad but will say wow interrogation as all hell making an appointment, need info from last eye exam as a kid, i know plenty that dont have memories and or files that far back smh"

"I have had nothing but a wonderful experience here. My whole family comes to this office and we all get treated kindly. The doctor will come in and engage with my kids and ask them the question instead of me, I find that amazing that they take that time to hear what the kids have to say. Only after they are done the doctor will ask if I have anything to add or concerns. I find they take time time to explain what needs to be and anything at home we can do to help with eye care. I could t be happier with this office."

"I happen to be in the glasses shop the other day (12/13/22) when one of the workers was helping a young man who was there picking up his glasses. I dont usually post reviews but felt I needed too this time. My experience is worth sharing. The young man that was there before me left and was really happy he could see so well and thanked the lady who was helping him. He left the store but then came right back because he noticed something on his lens when he went outside. I saw him actually throw the glasses on the table of the lady who he picked his glasses up from, right in front of her next client, and interrupted the conversation she was having with her. The other woman in the glasses shop who was just starting to help me heard what was happening and asked if it was ok if she could talk to him for a moment. I was in no hurry so it was fine with me. It was very busy in the shop with other people now waiting to be helped as well and there were only 2 opticians (?) working at the time. (I found out later they have been very understaffed like so many businesses right now.) She was extremely kind and professional when speaking with him and apologized that they did not see any imperfections when they first checked his glasses but she would look at them again to see if they missed anything. He insisted something was definitely wrong and she took them somewhere out back to looked at them under some special light to try to find what he was seeing and was then able to find some sort of defect. He was not happy having to come back but she reassured him that they would take care of him and let him take the glasses home with him to use until his replacements came in. To me, that is really great customer service. I work in retail with custom jewelry and know that some things can get missed by the naked eye and defects can happen that can't be found easily. We cant let someone take their piece if something needs to be remade because our vendors need the product back when having to change something. That tells me they are getting him a whole new pair and not just part of the glasses. Customer service is the most important thing to me when I shop anywhere because of what I do and seeing first hand how a problem situation is handled followed by the best experience I have ever had being fit for glasses (I've been wearing for 40 something years) I will definitely be back next year for my next pair. I will also be sending all my family to the optical shop at Baystate Eye Care. I am a longtime patient of another doctor's office in Springfield that also has and optical shop but Baystate will be my place for glasses from now on. My coworker actually recommended Baystate and I'm glad I listened. I hope whoever owns this shop knows how good those ladies are. They are worth the wait if they are busy, and were just as kind to one person as they were to the next. As a person of color myself, I make it a point to observe this sort of thing and can tell you I was 100% comfortable and satisfied that this was a place that caters to everyone no matter what they look like."

"I was hoping to give no stars. Dr.Seefield was the worst doctor for my daughter she is 11 but when she was 4 she was always a tall kid and she was afraid so the dam doctor if you can call him that told her if you hit me you'll see what's going to happen and he shut up because I told him she is only 4 if you can read and if you touch her you'll end up with out a hand. After that I left with my kid they send a check to my house and wrote on a letter she has an appointment for next year. Never went back there again"

"I bring both of my grandparents here for eye checkup, first time was a bit disappointing, but the second time was even worst. The doctors are extremely rude especially to people who may not be fluent in English. I have witnessed major differences in friendliness and demeanor toward non-English speaker and English speaker. We were treated as if we're lesser than others, I was told to stand back while I am trying to explain to Dr. Symolon that I was the interpreter. He then raised his shoulder up and down while looking at his screen dismissively. Throughout this encounter, I was cooperative and professional. I have been to other doctor offices, and this one by far was the worst. Prejudicial and unprofessional doctors. Matter of fact, we were referred here by friends, great reputation, but it was a let down. Even if these doctors were decent at what they do, but since when skills overshadow professionalism? patient-friendly care? decency? Other staffs were professional, accommodating, helpful, and polite. But, I highly suggest these doctors to be re-train and read up on code of ethics and primary source/controlled studies on prejudices, discrimination in medicine."