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Valley Medical Associates
3640 Main Street, Springfield, Massachusetts, United States
About the Valley Medical Associates
Valley Medical Associates is a reputable healthcare institution located at 3640 Main Street in Springfield, Massachusetts, United States. Specializing in a wide range of medical services, Valley Medical Associates is dedicated to providing top-quality care to patients in the local community. With a team of experienced doctors and health professionals, patients can expect personalized treatment plans and compassionate care. Whether you are in need of routine check-ups, preventive care, or specialized treatment, Valley Medical Associates is committed to helping you achieve optimal health and well-being.
3640 Main St #207, Springfield, MA 01107, United States
Opening hours of Valley Medical Associates
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 16:30
Saturday:
Day off
Sunday:
Day off
Reviews of Valley Medical Associates
"The doctors and PA's I've had (especially Patrick Madden) have been incredibly helpful"
"I wish I had the chance to review the doctors because I heard great things but this office staff is awful. I scheduled an appoint about six weeks out as a new patient. I was told I needed to provide my previous medical records. I explained to them that I moved here from out of state and my previous physician had retired and closed his single doctor practice and I was not aware of any way to l obtain these records. I have a voicemail on my phone from someone in the scheduling department confirming that they would waive this requirement. Fast forward to the date of my appointment. I showed up just before my scheduled time and was told they cancelled my appointment due to lack of medical records. I was obviously confused. They said they tried to call and couldn’t leave a message. When I inquired as to why they didn’t email me, I was told “they don’t email” and I should have signed up for their portal. When I asked when they sent this portal link they could not confirm. I had no email or text message inviting me to sign up for the portal. After 8 seconds of the receptionist looking in the system she found the note from scheduler about the medical records. She stated the note was left in the wrong place so obviously it wasn’t their fault the appointment got cancelled. Of course, things happen, when can I come in? About another month. I decided maybe this place isn’t for me. I totally understand things happen but the condescending attitude of the receptionist and whatever manager came out after was insulting. A simple “hey we screwed up, maybe I can figure something out and see what we can move around” would’ve fixed this instead of repeatedly reaffirming about how I messed this situation up somehow. I really hope they don’t treat everyone this was but seeing their current google ratings, I shouldn’t be surprised. To be fair, they offered me another appointment a week earlier but I am traveling that week and at this point won’t rearrange my schedule for them as I have no guarantee my next appointment wouldn’t get cancelled for their office staff’s incompetence."
"Horribly overcrowded practice that routinely overbooks appointments, forcing people to wait 45-60 minutes to be seen. In April 2021, I arrived right on time for my appt, then sat in the outside waiting room for 20 minutes before they called me in. After recording my weight and BP, I was then forced to wait alone in an examination room for another FORTY MINUTES before the P.A. finally showed up! This place has ZERO respect for their patients!!!"
"To my dismay this practice is not what it used to be. Dr. Helmuth is everything you could hope for in a PCP. He takes his time, he listens, is approachable and always seems to find the right diagnosis/treatment. However since he has reduced his hours there I am reminded of something that I have only felt on occasion, it is hit or miss going to anyone else. Unfortunately those misses have become much to frequent. Yesterday was the last straw with Dr Glading-Dilorenzo, she is the absolute worst. She is dismissive, arrogant and a poor practitioner. It's one thing to be arrogant and good, but she is not even good at what she does. She refused to treat my child for an ongoing condition that he has and instead insisted he had a virus and gave us some printouts and told us to take Motrin. She refused to treat him for migranes because she had "no knowledge of that". Isn't that what electronic medical records are for????? He was just seen in January for this. She SUCKS. Rude, arrogant and lazy! I will be finding a new practice after 15 years."
"I tried to call three times to schedule an appointment after i chose,a plan and saw that Valley Medical was taking patients. I waited for each call and was hung up on the first 2 times. The 3rd time i was told they arent taking new patients. When i stated that on line said they were taking new patients i was told "oh i thought that was removed." When i explained how i was humg up on the receptionist was not very caring about it. I guess i got lucky. No thank you anyway."
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