Michaels

"Horrible customer service. I have purchased many items from this store and have never had an issue until now. The first time I ever needed to return something. I brought back a christmas tree that i decided was too short. the the girl at the register asked me if the box was opened and i said yes being honest (because how else would i know that i need to return it) and she immediately said “we don’t take back opened boxes.” When i tell you that this box was EXACTLY the way i purchased it from the store TAPED SHUT. mint condition. I then showed her the whole box and said it’s literally not open right now and there’s nothing wrong with it. it was just too short for my apartment. She said no again so i walked out. then i called michael’s customer care on the phone and even they agreed there was nothing wrong with it. She told me im allowed to return it and to get a manager for her to talk to. so i went back inside when the customer care person on the phone and asked for a manager. They spoke for less than 2 minutes and the manager of this store told the girl on the phone “the store policy is that we don’t accept christmas trees as returns” which is not what the first cashier said at all. after the guy hung up the phone, he said he needed to ask another in person so that doesn’t get fired. Then the cashier proceeded to whisper talk about me to someone else while i was still at the counter. ridiciulous. Not to mention the UNIVERSAL MICHAELS return policy is if you are unsatisfied with the product you can return within 60 days and has to be new, unused and in original packaging. Neither one of them know their own store’s policy. How on earth would you know whether or not you are satisfied with the product if you don’t open the box?????"

"Absolutely horrible customer service. Cashier was very overwhelmed, rude, miserable to be working there. Whoever is giving more than 2 stars to this place is clearly delusional. Their selection isn't so great either. If you could avoid here and go somewhere else, even if it takes longer, please do so. DON'T COME HERE."

"I really do not like the self checkout. The counter is too small and no where to put your bag for loding your items in. Ever seans the self checkout it has become difficult to fined and employ to help you fined things if your not suer where to look."

"Researched items online but decided to go in person because there was a limited quantity of the items I was looking for. Upon paying at the register, I realized that the pricing for two of my items was less online. I asked the cashier if she would adjust the price. She informed me a manager would come over and speak with me. I waited five or 10 minutes and watched as the manager went to assist another customer first. by the manager that they could not match their own stores online price. I was told I could purchase it online, but will have to wait at least an hour to pick it up. I told him what awful customer service that was and then I was a teacher and bought many many items at their location. I really miss AC Moore!"