muddworks,

6C Bond St, Great Neck, NY 11021, United States

"One star for your customer care service. A little boy was waiting for this 5th grader girl to be done for half an hour. I asked a staff if a girl can stay painting while take the little boy to get fresh air outside quickly and she said "yes". When I was taking the boy out, one of the employee was loudly said, "Excuse me! You have to pay!" I said, "I am not leaving." She said, "But some people don't pay and they just leave!" in a very embarrassing way in front of many people in the business. She should have said differently with a better customer care skill. I will not go back to this place. It seemed like all the staffs are very young, which is of course okay, but seemingly inexperienced/unprofessional. The product of painting is satisfying. However, compare to 3~5 years ago, I would say the quality and the satisfaction from staff's service and their artsy contribution have been decreased. Before, I remember that staffs cared about the good looks of children's paints by helping them little bit, add some of their professional ideas, ask what they are drawing, and show some ideas if children don't know what to specifically draw. What I see from today is, they instructed that you need to paint 3 times and try to paint light one first. But generally, staffs don't really care about people's artwork anymore."

"One star off from me for customer service by girl in the front. She was very rude when I asked her for new paints or a clean palette. She literally yelled at me that shes closing while people were paying. This was very rude and unprofessional. OTHER than that this place was great the guy on the floor was nice . Lots of pieces to chose from and nice colors. I would recommend it for a fun experience with your friends or children. It's very affordable too its 10 plus whatever you choose to paint and then tax. Highly recommend!!!"

"Our daughter had a wonderful party here. The staff was extremely professional and took care of everything. It's a very well run and clean place that's lots of fun for kids of most ages. They also do candle making which we will try next. Thanks!"

"First time coming here was 7 years ago, and it’s still great! Really well run, super clean, Covid-safe, great staff. Pricing is fine (not really sure what to compare it to) and worth it to me. Love coming here with a friend for a relaxing day. They’ll bring your pottery out to your car for pick up too."

"Wow.. the employees working there are absolutely lovely! Very kind to everybody. Nice facility, great for birthday parties. Need a fun, artsy party for your kid? No problem! Come on over to muddworks, conveniently located in Great Neck Plaza."