Wildwood Pediatrics & Adlscnt

"My first visit here with my kids in 2023 was great. The original APRN we saw left the practice, and earlier this year there were issues with the new APRN we were assigned that were concerning to me (her lack of communication with me, lack of attention to detail, defensive attitude). I called to provide this feedback to the office manager. As a response, one of the doctors sent me a condescending letter (return receipt!) essentially suggesting if we don’t like their policies we should go elsewhere. In 15 years and dozens of medical appointments I’ve never made a complaint, or had any kind of disagreement with one of my kid’s medical providers, and I’m shocked at how unreceptive and unapologetic this practice has been with their response. I will definitely take their suggestion and look elsewhere!"

"Great care and even better service! Been taking my son here for over two years now and couldn’t ask for a better group. Most doctors love to go beyond and help by any means. Definitely recommend for future patients"

"I’ve been taking all 3 of my kids here for the past 8 years. I just asked my 8 year old and she says, “It’s cool. I used to go when they had blocks in their room that I could play with.” I let her know the toys were taken out during Covid. All of the doctors, APRN, nurses, and the rest of the care givers are fantastic. I’ve had moments where my kids were extremely difficult for testing for strep. They caught it 3-4 times in a row and they were bears to test. My oldest got combative. It was a challenge for all of us but the last time we had to go the swab it had gotten easier. They stuck by my kids through the more challenging appointments. They are dedicated. Many years ago I had some issues with reception but they seemed to be resolved now. Mostly that they could be short with me at times. For example a couple years ago I was running late to an appointment and I’m usually prompt. I called on my way to let them know I was about 5 minutes behind and I got a huge attitude. I was upset about it because at the time, I always waited well past my appointment time and never complained when they were running behind (we are all human). Again that has 100% improved. The hours here are fantastic. I do wish they were hooked to MyChart but that’s mostly for my own convenience. They use freesia for early check in and payments which is convenient."

"Have been coming here for 20 years. So beyond upset with how I was treated today. I called the Essex office and made my appointment there with Dr. Burke. I took the day off from work as it was a very important appointment and needed to get in asap and it was scheduled several weeks out. It took me a half hour to drive there and arrived 5 minutes early. I checked in with the lady at the desk and she confirmed with me. I waited in the waiting room for over 45 minutes and couldnt get back to the lady at the desk to ask for an update. When I finally did she told me the appointment was in a different office and had been canceled because i didn’t show. I called that office and they said Dr. Burke was in the office I was currently in but my appointment was at different office that he wasn’t even in and I hadn’t even called. Absolutely disgusted. Still haven’t been able to get the help I desperately need and lost money and time I can’t afford to lose. How can they be so disorganized and unprofessional/ unempathetic. So beyond upset and feel so small this place should be shut down."

"We have a complex medical history, and this practice handles our care with compassion and expertise. Going above and well BEYOND for our family to ensure all of our needs are met. They are available day and night. Same day appointments are available. They are extremely competent within their scope of practice and excellent care coordinators for specialists. Have seen almost every practitioner and had great experiences with all of them."