Middlesex Health Family Medicine - Middletown 90 South Main Street, Middletown, CT 06457

"The doctors and nurses are super nice! The level of care is great! However, horrible communication. Don't bother trying to call and speak to a receptionist. You'll be waiting for at least 30 minutes or more. No one ever answers the phone in a timely manner. If you're really sick, and need to be seen same day or the next, you could try to leave a message with your doctor on Mychart for an appointment but they are busy and don't always get to the messages so, you're better off going to urgent care for treatment instead of waiting around."

"My doctor was Dr Ozbeck during my pregnancy and I am so happy I found her. She was very kind and informative, she took her time with each visit, she also was personable and I didn't feel like an assembly line patient. When I gave birth she was not in call but was update and involved in my birth. I am so grateful for her and the family medicine team!"

"Doctors are ok but when you have labs, mri,s, or any other testing that you are waiting for the dr to email or call you with an explanation of the finding, the service is terrible. I’ve had to call and email for several days practically begging for someone to get back to me. Thus has happened several times."

"They have serious communication problems. Dont answer phone or return calls. Even my pharmacy says they put in refill requests and are ignored. Now on the other hand the girls are great. Stacy tracy and most of all Trish."

"Our first appt was great, wonderful nurse and doctor, but our go back was a different experience. The doctor we saw told us she would like us to come back for another weight check at the end of the week to make sure the baby is still gaining wait. We asked her if saturday would work because of our work schedule, and she said yes. When we went to make another appt, they refused the saturday booking saying it is for emergencies only, and would not book a followup. Be careful, their scheduling is more important than your childs health."