Lia Honda Brewster Auto Repair & Service Center

"Yesterday, I had the best experience at the Sevice Center that I have ever had there! Chris Grasso was so patient, knowledgeable, and professional. He went ABOVE and beyond what one would expect from anyone working in a service business, especially at a car dealership - believe me. The paperwork I received back was intricately written with all of my concerns, and the amount of time and labor that they put into addressing each one, even if there was nothing, was incredible. He listened while I blabbed, asking multiple questions, knowing what was normal for my exact vehicle and what seemed off. He even humored me (in a serious way) of watching videos I had taken and patiently waited while I tried to find them in the never-ending Ondrive. He stayed longer than his shift - by more than a few minutes - to make sure he spoke with me personally and explained everything thoroughly. He has worked with me before for a simple tire rotation and knew I always come with 100 questions. I have never been more pleased with Lia Honda in Brewster than I was yesterday, and for me, that's saying something! Thank you so much to Chris and the team that worked on my car. You are all fabulous and did very thorough work. I wish I could give a named thank you to all involved, but I don't know them: THANK YOU THOUGH!"

"After purchasing a used vehicle for my son, the previous week, there was an issue with the vehicle, and we had no problem getting an appointment set up and getting things taken care of. I was very grateful for that! It was explained to me right away that they were backed up, so patience was needed, but Rob did come out to explain what was going on, and we were out of there soon after. Great waiting area!"

"The service advisor, Chris, was professional, courteous, and explained things well. He kept in contact with me throughout the process of getting my car repaired, and went the extra mile to speak with whomever he needed to to take care of things. They also have a clean, well-lit, spacious waiting room, which speaks to them valuing their customer's experiences. The receptionists were pleasant. Go to Lia Honda in Brewster if you have any Honda-related needs!"

"I've been coming to Lia Honda for almost 2 years; and well I had the privilege of getting my car serviced last week. My service advisor is Jon Ayala and let me tell you, he was absolutely phenomenal, he was attentive, prompt in answering any of the questions I had, and was a problem solver. I was mildly inconvenienced when I came in for my service appointment, their wifi was shot so they couldn't work on my car that day they scheduled me for the following day. Jon went out of his way to give me the best deal for my oil change and gave me a great discount on my spark plugs and my other service. I'm overall pleased and I will definitely be going back."