Jaguar Mt. Kisco

"By far one of the absolute worst dealership (service) experiences I’ve ever had, and I’ve been to a lot of dealerships over the years. I brought my Jaguar XFS in for service due to rattling in the doors, several warning lights on the dash, a pulling to the left, the surroundview camera not stitching the image together correctly/dead spots, and an oil change. I was told the rattling in the doors was caused by two dimes inside the door card and would not be covered under warranty. This “repair” cost me $700. I was told the car was road tested and the noise was gone. I didn’t even make it out of the parking lot before hearing the noise was still present. Road tested? Absolutely not. I didn’t receive anything back for the exorbitant amount of money I spent for a technician to pull the door card and remove the dimes (which I could have done at home in under 20 minutes). I didn’t bother doing this myself since the vehicle is still under warranty. The pulling and dash lights were being caused by a steering angle sensor issue (I knew this because my independent shop diagnosed it while doing an alignment on the vehicle, but I brought it to the dealership for a resolution since the car was under warranty). The dealership replaced the clockspring and sent me on my way. While the dash lights were fixed, the vehicle still pulled to the left. I brought the vehicle back and was told they performed an alignment. They surely charged me for an alignment. As I started heading down a straight road, I noticed the steering wheel was turned several degrees to the right. They managed to make the vehicle worse! Mind you, the steering wheel was perfectly straight before their alignment, and I even provided them the alignment specs from my shop showing the vehicle was perfectly aligned. I brought it back in and told them they had to correct the issue. They realigned the vehicle and gave it back. Now the steering wheel is several degrees to the left! I gave up and am bringing it to my independent alignment shop to do a proper alignment and address the issue. When I complained and requested a refund for the alignment, I was told one would be issued. Over a week went by and I didn’t receive a refund. I reached back out and it was blamed on “staff shortages.” I’m still awaiting this refund. This will be the first time I’m ever disputing a credit card transaction. While they fixed the surroundview issue by disassembling my mirror (they sent me a video of this), my driver’s door mirror glass now shakes and rattles like crazy. They clearly broke some of the clips behind the mirror and didn’t bother taking responsibility for it. The oil change I was told would be covered under Elite Car was not covered and was performed to the tune of $300. A heads-up that this wasn’t going to be covered would have been appreciated so I could have brought the car to my independent Jaguar specialist who would have performed the oil change for a fraction of the price. Communication with staff is sub-par as well. You will be checking in and requesting updates for your vehicle, rather than the dealership staff providing them to you. Bring your Jaguar/Land Rover product anywhere else for service. It looks like I’ll be taking the drive to White Plains for all future service needs. Even if they were to offer corrective fixes for my vehicle, I wouldn't trust them to go near it. The only resolution I'd accept (and wouldn't hold my breath for) is a full refund of everything I've paid for. By far the absolute worst dealership experience I've ever had, and certainly not the expectation one has from a "luxury" brand."

"Typical Car dealer Bait and switch. Beware! Thought we were all set on a car and at the last moment when I was traveling to get the car "a mystery person shows up" They had all the necessary paperwork, credit app, drivers license trade information and then POOF at the last moment it was sold to another person. I was 1hr into a 4 hour drive. DON'T TRUST THIS DEALERSHIP !"

"Treated wonderfully from the first day we walked in. Went to a different dealership not too far from there and although they were friendly, this branch actually had the vehicle there and was willing to ship one for me as well."

"Brought my F Type in for service. There was only one staff member working to get customers in for service. The staff member was attentive despite having to deal with numerous customers. She did an excellent job."

"The representative was friendly, and thorough. She informed me of the status of my car, by letting me know what they were doing. It was a pleasant experience."